French Customer Advisor for a Video Game Brand - Work from home - Portugal

Sitel PT French; Sarcelles; Remote; EUR 25,000 - 35,000; Full time

Job summary

Join a leading customer support team specializing in gaming. As a key member, you will assist customers in a multicultural environment, leveraging your language skills and customer service experience. Enjoy competitive wages, training opportunities, and a supportive workplace culture.

Benefits

Paid professional technical training

Monthly performance bonuses

Opportunities for career growth

International community engagement

Wellness programs

Qualifications

• Proficient in French (C1) and intermediate in English (B1).
• Previous experience in Customer Service preferred.

Responsibilities

• Respond efficiently to customer inquiries.
• Develop full technical knowledge of products.
• Log all calls and maintain administrative forms.

Skills

Customer Service

Self-Organization

Proactivity

Adaptability

Tools

Microsoft Office

Job description

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

Our Values and Culture

1. GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
2. BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It’s about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
3. WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
4. GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
5. MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people’s innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.

About Sitel Group

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to build stronger relationships with their customers by creating meaningful connections that boost brand value.

With 100,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 4.5 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 35+ years of industry-leading experience and commitment to improving the employee experience.

Join Our Team

Do you want to be part of a team whose motto is Play Has No Limits?

Are you a native French speaker or fluent with strong English communication skills?

Looking to make your career in a multicultural environment?

We have the perfect opportunity for you!

Your Future Project

Join our French Customer Support team.

Our client is a world market leader in gaming, known for home video game consoles and production.

Responsibilities

• Respond efficiently and effectively to all customer inquiries within given timescales.
• Develop and maintain a full technical knowledge of the client’s products and services.
• Handle all correspondence as requested / required.
• Accurately log all calls and adhere to procedures.
• Maintain and update all relevant administrative forms.
• Recognize when a problem or query should be transferred to another department or senior staff.

Requirements

• Proficient level of French (C1).
• Intermediate level of English (B1).
• Previous experience in Customer Service preferred.
• A calm, cool, and level-headed attitude.
• Excellent self-organizing skills.
• Proactive approach and ability to work independently.
• Ability to work under pressure to meet deadlines and KPIs.
• Adaptability to changing environments and procedures.
• Knowledge of Microsoft Office (Word, Excel).
• High-speed internet and suitable conditions for remote work.
• Must hold EU citizenship or a valid work permit.

What’s in it for you?

• Competitive wages and stability.
• Paid professional technical training.
• Monthly performance bonuses.
• Opportunities for learning, development, and career growth.
• A safe, innovative, and multicultural work environment.
• International community engagement and wellness programs.