IT Infrastructure & Service Management Specialist

Ontario Plants; St. Thomas; On-site; CAD 75,000 - 87,000; Full time

Job summary

An established industry player is seeking an IT Infrastructure & Service Management Specialist to enhance their internal IT environment. This dynamic role involves overseeing IT infrastructure, ensuring seamless connectivity, and providing technical support across the organization. The ideal candidate will bring over five years of hands-on experience and a strong customer service orientation. With a commitment to innovation, this forward-thinking company offers a supportive work environment and a comprehensive benefits package, making it a great opportunity for professionals looking to make a significant impact in the IT field.

Benefits

Extended Health and Dental Insurance

Work-life balance

Company-issued uniforms and PPE

Sponsored courses/certification

Professional memberships and associations

Team building events

On-the-job Technical training

Qualifications

• 5+ years of hands-on experience in IT support and infrastructure coordination.
• Strong technical troubleshooting skills and customer-service mindset.

Responsibilities

• Maintain and improve internal IT environment, coordinating with external vendors.
• Monitor system performance and ensure secure, reliable connectivity for users.

Skills

IT Support

Infrastructure Coordination

Network Administration

Problem-Solving

Customer Service

Education

Bachelor’s degree in Information Technology

Bachelor’s degree in Computer Science

Tools

Azure

AWS

Google Cloud

Job description

IT Infrastructure & Service Management Specialist

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The Company

Ontario Plants Propagation Limited is a leading supplier of high-quality vegetable seedlings to commercial greenhouses across North America. We are committed to innovation, operational excellence, and providing a safe and supportive work environment for our team.

Position Overview

Ontario Plants is seeking an experienced and hands-on IT Infrastructure & Service Management Specialist to support our growing organization. This role is responsible for maintaining and improving our internal IT environment, coordinating with external vendors for infrastructure services, and providing day-to-day technical support across the organization.

The ideal candidate will have strong technical troubleshooting skills, a customer-service mindset, and the ability to manage vendor relationships effectively. This is a key role in supporting both the reliability of our IT systems and the productivity of our staff.

Job Description/Responsibilities

Infrastructure Oversight (in coordination with external providers):

• Serve as the main point of contact for external IT vendors managing servers, backups, and infrastructure monitoring.
• Coordinate infrastructure maintenance, updates, and issue resolution with third-party providers.
• Monitor system performance, availability, and vendor SLAs to ensure seamless operations.
• Participate in infrastructure planning and technology assessments.

Network & Connectivity Management:

• Maintain and troubleshoot the company’s on-site network infrastructure (LAN/WAN, switches, access points, VPN).
• Ensure secure, reliable connectivity for users across all departments.
• Act as the primary responder for IT support requests through the help desk ticketing system.
• Provide hands-on technical support for hardware, software, printing, and connectivity issues.
• Document support actions and resolutions while maintaining internal knowledge base resources.
• Prioritize and manage multiple support requests to minimize downtime and maintain user productivity.

Security & Compliance:

• Assist with implementing and maintaining IT security policies and procedures.
• Monitor and report on potential vulnerabilities or risks in collaboration with vendors.
• Support compliance initiatives and participate in audits as needed.

Strategic IT Initiatives:

• Support IT-related projects, including cloud adoption, mobility solutions, and digital transition initiatives.
• Identify opportunities to improve IT systems and services that align with business needs.
• Collaborate with business units to understand technology requirements and deliver solutions.
• Collaborate with vendors and internal teams to address connectivity issues and optimize performance.

Required:

• Bachelor’s degree in information technology, Computer Science, or a related field.
• 5+ years of hands-on experience in IT support, infrastructure coordination, or network administration.
• Strong problem-solving skills and ability to manage multiple priorities.
• Excellent communication skills and strong customer service orientation.
• Experience managing relationships with third-party IT service providers.

Preferred:

• Familiarity with cloud platforms (e.g., Azure, AWS, or Google Cloud).
• Knowledge of cybersecurity best practices.
• Experience supporting systems in an agricultural or production environment is a plus.

Wage

• Commensurate with experience, starting at $75,000 annually.

Include Benefits Package

• Extended Health and Dental Insurance
• Work-life balance
• Company-issued uniforms and PPE
• Sponsored courses/certification
• Professional memberships and associations
• Professional memberships and associations
• Team building events
• On-the-job Technical training

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Farming

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