Customer service agent

Ben-Mor; Barrie; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading company in Barrie, ON is seeking a Customer Service Agent to provide exceptional support to customers. The role involves managing incoming calls, processing orders, and ensuring customer satisfaction. The ideal candidate will possess excellent communication skills, resourcefulness, and a strong ability to multitask. Join a dynamic team and enjoy benefits such as group insurance from Day 1 and three weeks of vacation in the first year.

Benefits

Group insurance on Day 1

Three weeks vacation in the first year

Paid vacation during holidays

Dynamic work environment

Qualifications

• 1-3 years of sales or customer service experience.
• Knowledge of sales techniques.

Responsibilities

• Support the industrial sales department as the first contact for customers.
• Complete clerical tasks related to sales or production.
• Receive and document customer complaints.

Skills

Communication

Resourcefulness

Organization

Fluency in French

Education

Administrative training

Sales training

Customer service training

Job description

The phone is your best friend? People always say they can hear you smile on the phone? Helping and being useful is in your DNA?

Our Barrie, ON office is looking for a Customer Service Agent!

The Customer Service Agent answers incoming phone calls from customers, manages customer requests throughout the sales process. They identify and respond to customer needs and advise them on the company's products. He/she establishes a long-term relationship of trust with customers and ensures quality service, including order processing, deliveries, and after-sales follow-up.

Our offer:

• Group insurance on Day 1 (health, dental, vision, travel, etc.);
• Three weeks vacation in the first year;
• Paid vacation during holidays when the business is closed;
• Dynamic work environment;

Your role:

• Support the industrial sales department by being the first contact for customers: identify and respond to customer needs, inform and advise on products, complete and process orders, and meet customer needs;
• Complete clerical tasks related to sales or production;
• Direct requests and problems to appropriate resources;
• Receive and document customer complaints and non-conformities;
• Answer calls at reception (as a replacement if needed);

Requirements:

• Excellent communication skills across multiple channels and audiences, with tact and diplomacy;
• Resourcefulness, autonomy, and ability to multi-task;
• Good organization skills, including managing priorities and stress;
• Fluency in French (an asset);
• Mastery of metric and imperial measurement systems.

Training and experience:

• Administrative, sales, customer service, or related training;
• 1-3 years of sales or customer service experience, with knowledge of sales techniques.

Interested in the challenge? Send us your resume!

We believe in inclusion and are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing barriers to accessibility and complying with Ontario’s accessibility laws.