Technical Support / Customer Service Representative (Remote)

Concentrix; Eastern Ontario; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading company in customer service and technical support is seeking candidates for a remote position. This role involves providing exceptional customer support, resolving technical issues, and requires a minimum of 1 year of experience. The company offers competitive pay, comprehensive benefits, and opportunities for career advancement.

Benefits

Comprehensive benefits including medical, dental, vision insurance, and paid time off

Paid training

Lucrative employee referral bonuses

Supportive company culture emphasizing diversity, equity, and inclusion

Qualifications

• Minimum 1 year of customer service experience.
• Proficiency in computer navigation and knowledge of PC systems.
• Availability for open shifts.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.

Skills

Problem-solving

Multitasking

Computer navigation

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Salary up to $18 per hour, including base salary and performance-based incentives
- Opportunity for career advancement with 80% of leadership positions filled by internal promotions
- Remote work flexibility, allowing you to work from the comfort of your home
- Comprehensive benefits including medical, dental, vision insurance, and paid time off
- Paid training and lucrative employee referral bonuses
- Supportive company culture that emphasizes diversity, equity, and inclusion

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and services, including smartphones and computers
- Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):
- Minimum 1 year of customer service experience
- High school diploma or GED
- Availability for open shifts
- Strong problem-solving skills and ability to multitask in a fast-paced environment
- Proficiency in computer navigation and knowledge of PC systems

How to Stand Out (Preferred Qualifications):
- Technical support experience
- Familiarity with iOS and/or MacOS or comparable technology
- A quiet and distraction-free home work environment
- Eagerness to learn new technologies

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

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