CLO Manager (12-Month Contract)

KPMG Canada; Prince George; Hybrid; CAD 73,000 - 110,000; Full time

Job summary

An established industry player is seeking a Contract Manager to oversee external resource management across Canada. This role involves advising Hiring Managers, managing complex cases, and ensuring compliance with legislative requirements. The ideal candidate will have extensive experience in contract labour management, strong stakeholder management skills, and proficiency in relevant tools. Join a diverse team committed to integrity and excellence, and enjoy a flexible work environment with opportunities for professional growth and collaboration.

Benefits

Comprehensive Rewards Program

Diversity and Inclusion Initiatives

Flexible Work Environment

Professional Development Opportunities

Qualifications

• 5+ years’ experience in contract labour or contingent workforce case management.
• Proficiency in MS Office, especially Excel; experience with ServiceNow and Flextrack is a plus.

Responsibilities

• Manage processes related to external resources across Canada.
• Support Hiring Managers in engaging external resources and handling escalations.

Skills

Contract Labour Management

Stakeholder Management

Attention to Detail

Organizational Skills

Fluency in English

Education

College or University Degree

Tools

MS Office

Excel

ServiceNow

Flextrack

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The Contingent Labour Office’s (CLO) mandate is to partner with the business to enable an expedited and customer-centric positive approach to engaging external resources, while balancing the commercial needs of the business with risk mitigation for the firm. This is achieved by:

1. Utilizing internal contingent workforce experts who stay current on market intelligence.
2. Acting as trusted advisors to educate, challenge the status quo, and advise on creative solutions.
3. Delivering a customer-centric approach by minimizing administrative efforts, anticipating needs, and collaborating with Hiring Managers to deepen relationships.

Location: Anywhere in Canada, with a virtual work opportunity (1-2 days in office per month may be required).

What You Will Do

Reporting to the Leader of the Contract Labour Office (CLO), the Contract Manager will manage processes and resolve challenges related to external resources across Canada, handling over 1000 external resources annually. Responsibilities include:

• Advising and supporting Hiring Managers in engaging external resources.
• Handling complex cases, escalations, and requests independently.
• Managing contract revisions, risk assessments, change management, and relationships.
• Addressing matters related to classification, conflicts, immigration, taxation, data security, and more, often partnering with internal experts and external providers.
• Working on complex, high-risk cases involving legislative compliance, policies, and guidelines.

Candidate Responsibilities

• Promoting the CLO’s brand through a customer-centric approach.
• Managing cases within the vendor management system (Flextrack).
• Training stakeholders on system use.
• Conducting due diligence and advising stakeholders.
• Maintaining documentation and managing complex and high-risk cases.
• Supporting continuous improvement initiatives and projects.
• Responding to inquiries, providing reports, and managing escalations.
• Leading educational sessions and contributing to firm objectives.

Qualifications

• College or university degree in a relevant field.
• 5+ years’ experience with contract labour or contingent workforce case management.
• Experience drafting third-party agreements and liaising with multiple parties.
• Exposure to immigration matters and stakeholder management skills.
• Attention to detail, organizational skills, and ability to manage multiple priorities.
• Proficiency in MS Office, especially Excel; experience with ServiceNow and Flextrack an asset.
• Legal training or experience is an asset.
• Fluency in English, both written and oral.

Additional Information

The salary range for BC is $73,000 to $109,500, with potential bonuses. KPMG offers a comprehensive rewards program. We value integrity, excellence, courage, teamwork, and doing what matters. We are committed to diversity, inclusion, and providing accommodations throughout the recruitment process.