Bilingual CLO Manager (12-Month Contract)

KPMG Canada; Prince George; Hybrid; CAD 73,000 - 110,000; Full time

Job summary

An innovative firm is seeking a Contract Manager to join their dynamic team. This role involves managing over 1000 external resources annually, providing expert advice to Hiring Managers, and ensuring compliance with various regulations. You'll be instrumental in promoting a customer-centric approach while handling complex cases and contract negotiations. With a focus on collaboration and process improvement, this position offers a unique opportunity to contribute to a diverse and inclusive workplace. If you have a passion for problem-solving and a knack for managing stakeholder relationships, this could be the perfect fit for you.

Benefits

Comprehensive Total Rewards Program

Flexible Work Environment

Diversity and Inclusion Initiatives

Qualifications

• 5+ years of experience in contract labor or contingent workforce management.
• Ability to manage complex cases and multiple stakeholders effectively.

Responsibilities

• Advise Hiring Managers on engaging external resources and managing contracts.
• Handle escalations and ensure compliance with laws and policies.

Skills

Contract Labor Management

Stakeholder Management

Communication Skills

Attention to Detail

Bilingual (English and French)

Education

College or University Degree

Tools

MS Office (Excel)

Flextrack

ServiceNow

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The Contingent Labour Office’s (CLO) mandate is to partner with the business to enable an expedited and customer-centric positive approach to engaging external resources, while balancing the commercial needs of the business with mitigating risk to the firm. This is achieved by:

1. Utilizing internal contingent workforce expert practitioners, who continuously expand their skills and stay up-to-date on market intelligence.
2. Acting as trusted advisors to educate, challenge the status quo, and advise the business on creative solutions.
3. Delivering a customer-centric approach by minimizing administrative efforts, anticipating needs, fostering a 'how can I help you' attitude, and collaborating with Hiring Managers to deepen relationships.

Location: Anywhere in Canada; this is a virtual work opportunity (1-2 days in office per month for meetings).

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What You Will Do

Reporting to the Leader of the Contract Labour Office (CLO), the Contract Manager will execute processes and resolve challenges related to external resources across Canada, managing over 1000 external resources annually. Responsibilities include:

• Applying technical expertise to advise and support Hiring Managers in engaging external resources.
• Handling complex cases, escalations, and requests to ensure effective and timely resolutions.
• Managing complex contract revisions, risk assessments, change management, and relationships.
• Addressing matters related to classification, conflicts, immigration, taxation, data security, and compliance with laws and policies.
• Partnering with internal experts such as Legal, Risk Management, Procurement, and external service providers.
• Managing high-risk cases involving legislative and regulatory compliance issues.

Candidate Responsibilities

The successful candidate will be responsible for, but not limited to:

• Promoting the CLO’s brand through a customer-centric delivery approach.
• Managing all cases within KPMG’s vendor management system (Flextrack) as a super-user.
• Training internal clients on system usage.
• Conducting due diligence on resources and maintaining case documentation.
• Advising stakeholders and maintaining ongoing communication.
• Managing complex and high-risk cases, including contract negotiations and risk assessments.
• Supporting change management initiatives and managing challenging relationships.

Additional Responsibilities

• Recommending process improvements and staying current on relevant legislation and practices.
• Leading or participating in projects and initiatives.
• Responding to inquiries, providing reports, and leading educational sessions.
• Mentoring team members and contributing to firm objectives such as inclusion and community involvement.

Qualifications

• College or University degree in a relevant field.
• 5+ years’ experience with contract labor or contingent workforce case management.
• Experience drafting third-party agreements and liaising with multiple parties.
• Exposure to immigration matters related to resourcing.
• Bilingual in English and French, with superior communication skills.
• Ability to act as a trusted advisor and manage multiple stakeholders.
• Attention to detail, organization, and ability to manage competing priorities.
• Proficiency in MS Office, especially Excel; experience with ServiceNow and Flextrack is an asset.

This position requires fluency in English, and the ability to support or collaborate with English-speaking colleagues. The role may involve creating, interpreting, and applying policies, laws, and regulations.

Compensation and Values

The expected base salary range in BC is $73,000 to $109,500, with potential bonuses. KPMG offers a comprehensive Total Rewards program.

Our values are: Integrity, Excellence, Courage, Together, and For Better. We are committed to diversity, inclusion, and providing accommodations throughout the recruitment process.