Clerk Dispatcher

The Virgin Islands Water & Power Authority; St. Thomas; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Clerk Dispatcher to support engineering staff and manage clerical duties. This role involves computing work hours, preparing reports, and assisting with customer inquiries. The ideal candidate will possess strong communication and arithmetic skills, ensuring accuracy in all tasks. If you're looking for a position that offers the chance to contribute to a vital public service, this opportunity is perfect for you. Join a team that values efficiency and customer satisfaction while working in a dynamic environment.

Qualifications

• 5 years clerical experience with a utility firm or 3 years as a Dispatcher.
• Strong arithmetic and communication skills are essential.

Responsibilities

• Assist engineering staff with clerical work and maintain records.
• Compute employee work hours and prepare departmental reports.
• Manage work order schedules and assist with customer issues.

Skills

Office Procedures

English Proficiency

Data Entry

Interpersonal Skills

Arithmetic Skills

Communication Skills

Education

High School Diploma

Tools

Adding Machines

Copy Machines

Computer Terminals

Job description

Under general supervision, the Clerk Dispatcher is responsible for performing general clerical duties and operating radio and telephone equipment.

Because the Authority serves the public 24 hours a day, employees in this role are expected to work overtime as needed and may be required to accept short-notice overtime during emergencies or unusual conditions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities:

1. Assist engineering staff with daily clerical work, including typing correspondence, maintaining records and files.
2. Compute employee work hours, update master timesheets, and route to payroll.
3. Prepare accident reports and other departmental reports.
4. Manage work order schedules and processing.
5. Assist with customer issues, complaints, and concerns related to work order installation and cost estimates.
6. Operate a two-way radio occasionally.
7. Perform field assignments occasionally.
8. Perform other duties as assigned.

Qualifications:

• Good knowledge of office procedures related to the assigned office.
• Proficiency in English, spelling, and arithmetic.
• Knowledge of data entry methods and computer equipment.
• Ability to plan and complete work independently.
• Effective interpersonal skills with the public and colleagues.
• Ability to operate adding machines, copy machines, and computer terminals.
• Strong arithmetic skills and clear written and oral communication.
• Ability to review documents for accuracy and completeness.

Minimum requirements include a High School diploma or equivalent, with coursework in commercial subjects, and either five (5) years of clerical experience with a utility firm or three (3) years of experience as a Dispatcher.