Sales Associate II

Tapestry, Inc.; Montreal; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a passionate Sales Associate to join their dynamic team in Montreal. This role is vital to the store's success, focusing on delivering exceptional customer experiences and driving sales results. You'll be responsible for building lasting relationships with customers, showcasing your fashion knowledge, and embodying the brand's values. If you thrive in a fast-paced retail environment and have a knack for creating positive impressions, this opportunity is perfect for you. Join a company that values teamwork and creativity, and be part of a mission to exceed customer expectations every day.

Qualifications

• 1-3 years of sales experience in luxury retail preferred.
• Knowledge of cash register systems and basic computer skills required.

Responsibilities

• Drive sales through personalized customer service and relationship building.
• Ensure daily operational tasks are completed to Coach standards.

Skills

Sales Experience

Customer Service

Fashion Knowledge

Interpersonal Skills

Problem Solving

Education

High School Diploma

College Degree

Tools

Cash Register Systems

Mobile POS

Basic Computer Skills

Job description

Coach

Montreal, QC, CA

Job Description

The Sales Associate role is an integral part of the store’s overall success and efficiency, demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a positive, lasting impression.

Responsibilities

1. Understands organizational objectives and makes decisions that align with Company priorities.
2. Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team.
3. Creates short- and long-term strategies to achieve personal metrics and performance goals.
4. Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
5. Represents Coach as a brand ambassador.
6. Demonstrates Coach’s Selling and Service expectations at all times.
7. Understands changes in the local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
8. Drives business through sales strategies, clienteling, sourcing new customers, and maintaining ongoing productive relationships with customers.
9. Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style.
10. Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
11. Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
12. Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
13. Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
14. Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs.
15. Attends to the unique and individual shopping needs of each customer.
16. Works with multiple customers simultaneously and breaks away as appropriate.
17. Follows up with customers consistently and genuinely to influence/close the sale.
18. Flexes personal selling techniques to contribute to overall store financial results.
19. Builds lasting and loyal relationships with customers.
20. Leverages Coach’s tools and technology to support relationship building and clienteling efforts.
21. Creates enthusiasm and positivity for a shared vision and mission.
22. Promotes and endorses a team selling environment.
23. Fosters an environment of teamwork, trust, and collaboration with internal and external customers.
24. Remains solution-oriented; is adaptable and flexible to changing business and store needs.
25. Welcomes feedback and adapts behaviors as appropriate.
26. Maintains a calm and professional demeanor at all times.

Operations

1. Ensures all daily tasks are completed without negatively impacting service or Coach standards.
2. Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap, and visual merchandising to Coach standards consistently and in a timely manner.
3. Maintains a clean and tidy selling floor at all times.
4. Adheres to all applicable retail policies and procedures including POS, Operations, and Asset Protection procedures.
5. Replenishes inventory on sales floor as needed.
6. Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, and maintaining strong organizational standards as it relates to product both in the stockroom and on the sales floor.
7. Supports cash-wrap when needed to process purchases, returns, and exchanges.
8. Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc.
9. Effectively helps to prepare store by organizing functional areas, performing routine cleaning, maintaining strong organizational standards, and maintaining visual merchandising expectations.

Competencies Required

1. Drive For Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers.
2. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers.
3. Creativity: Comes up with a lot of new and unique ideas.
4. Interpersonal Savvy: Relates well to all kinds of people up, down, and sideways.
5. Learning on The Fly: Learns quickly when facing new problems.
6. Perseverance: Pursues everything with energy, drive, and a need to finish.
7. Dealing with Ambiguity: Can effectively cope with change.

Additional Requirements

Experience: 1-3 years of previous sales experience, preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.

Education: High school diploma or equivalent; college degree preferred.

Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS, and Internet).

Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds.

Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays.

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer.