Sales Associate II

COACH; Montreal; On-site; CAD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Sales Associate, where your passion for customer service will shine. In this dynamic role, you'll be pivotal in creating memorable shopping experiences, driving sales, and building lasting relationships with customers. Your ability to adapt quickly and learn on the fly will be essential as you navigate the fast-paced retail environment. This position offers a unique opportunity to be part of a brand that values commitment and excellence. If you thrive in a collaborative atmosphere and are eager to contribute to a team's success, this is the perfect role for you.

Qualifications

• Strong customer service skills and ability to build relationships.
• Proven track record of exceeding sales goals and performance.

Responsibilities

• Uphold Coach's Service and Selling Models to enhance customer experience.
• Efficiently process transactions and maintain store organization.

Skills

Customer Focus

Interpersonal Skills

Drive for Results

Learning Agility

Perseverance

Adaptability

Job description

The Sales Associate role is an integral part of the store's overall success and efficiency, demanding direct attention to our brand commitment when servicing our customers and driving results.

Responsibilities include:

1. Upholding Coach's Service and Selling Models.
2. Creating a positive first impression.
3. Building ongoing customer relationships.
4. Efficiently processing customer transactions: Purchase, Return, Exchange, Found Order, etc.
5. Preparing the store by organizing functional areas and performing routine cleaning.

Key Competencies:

1. Drive For Results: Can be counted on to exceed goals successfully and is consistently one of the top performers.
2. Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers, using firsthand customer information for improvements in products and services.
3. Interpersonal Savvy: Relates well to all kinds of people, builds rapport, and establishes effective relationships using diplomacy and tact.
4. Learning on The Fly: Learns quickly when facing new problems, analyzes successes and failures for cues to improve, and enjoys the challenge of unfamiliar tasks.
5. Perseverance: Pursues everything with energy, drive, and a need to finish, seldom giving up on anything.
6. Dealing with Ambiguity: Can effectively cope with change, shift gears comfortably, and decide to act without having the total picture.