Sales Support Associate II

Tapestry, Inc.; Montreal; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Stock Associate to enhance customer experiences and ensure store efficiency. In this dynamic role, you will greet customers with a smile, manage stock levels, and maintain a well-organized sales floor. Your contributions will not only drive sales but also create lasting impressions, making customers feel valued and appreciated. Join a team that thrives on creativity and customer focus, where your skills in retail and interpersonal communication will shine. This opportunity offers a chance to grow in a supportive environment dedicated to excellence in service and teamwork.

Qualifications

• 1-3 years of retail experience, preferably in luxury retail.
• High school diploma required; college degree preferred.

Responsibilities

• Provide excellent customer service at the cash wrap and sales floor.
• Receive and process shipments, maintaining stockroom organization.
• Support sales floor activities and visual merchandising needs.

Skills

Customer Service

Interpersonal Skills

Sales Skills

Problem Solving

Attention to Detail

Education

High School Diploma

College Degree

Tools

Cash Register Systems

Basic Computer Skills

Walkie Talkie

Job description

Stock Associate

Location: Montreal, QC, CA

The Sales Support Associate role is an integral part of the store’s overall success and efficiency, demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor is essential.

Sample of tasks required of the role:

1. CASH WRAP:
   • Greeting the customer with a smile and with eye contact and offering your name.
   • Interact genuinely and naturally with the customer.
   • Read cues and determine customers’ needs.
   • Conduct email/name capture, where permitted by law.
   • Maintain accuracy when operating POS.
   • Maintain cash wrap organization and cleanliness.
   • Suggest multiple add-ons and sell gift cards.
   • Maintain cash and POS media accurately and in compliance with Coach policy.
   • Create a lasting impression by genuinely thanking the customer and providing a reason to return.
   • Represent Coach brand appropriately.
2. STOCKROOM / WAREHOUSE:
   • Receive shipment and transfers.
   • Notify Store Management when new product arrives.
   • Scan cartons/transfers, verifying store information is correct.
   • Communicate all discrepancies to Store Management.
   • Process shipment/transfers according to Coach standards and timeframes.
   • Organize and clean stock room daily; to include offsite/remote warehouse as applicable.
   • Shift/organize product in the stockroom; react to sell through and make room for new product.
   • Manage stock levels/product ownership in back-of-house and sales floor.
   • Prepare and conduct regular cycle counts, as directed.
   • Participate in store physical inventory counts, as scheduled.
   • Maintain Company Loss Prevention standards.
3. SALES FLOOR:
   • Regularly analyze sales floor to assess replenishment needs.
   • Replenish sales floor/assigned zone.
   • React to sell through and execute visual merchandising needs.
   • Support sales floor activities, as directed.
   • Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers.
   • Respond to customer requests confidently; partner with sales team or Store Management, when needed.
   • Uphold housekeeping standards.

Competencies required:

1. Drive For Results: Can be counted on to exceed goals successfully.
2. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers.
3. Creativity: Comes up with a lot of new and unique ideas.
4. Interpersonal Savvy: Relates well to all kinds of people.
5. Learning on The Fly: Learns quickly when facing new problems.
6. Perseverance: Pursues everything with energy, drive, and a need to finish.
7. Dealing with Ambiguity: Can effectively cope with change.

Additional Requirements:

• Experience: 1-3 years of previous retail experience (cashier/stock experience, sales, etc.), preferably in a luxury retail service environment.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Knowledge of cash register systems, basic computer skills, utilize walkie talkie, understand and read price and product release sheets.
• Physical: Ability to execute at a fast pace and communicate effectively with customers and team.
• Schedule: Ability to meet Coach Scheduling & Availability Expectations, including working a flexible schedule.

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer.