Field Application Specialist, Diagnostic

RenaudExec; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Field Scientific Support Specialist based in Calgary or Edmonton. The role involves providing scientific support, training, and customer service for new assays and IT solutions across Western Canada. Ideal candidates will have a background in microbiology and experience in customer management. Strong communication and organizational skills are essential for success in this role.

Qualifications

• 3-5 years’ experience in clinical microbiology or industrial microbiology.
• Master CRM for reporting and dashboard.

Responsibilities

• Provide field scientific support and services including sales support.
• Collaborate with Account Managers to develop account strategies.
• Manage assigned territory efficiently with scheduling.

Skills

Customer Management

Communication

Training

Organization

Problem Solving

Education

Bachelor degree in biology

Medical Laboratory Technician

Tools

CRM

Advanced Computer Knowledge

Job description

Provide field scientific support & services, including sales support, training, qualification, field actions deployment at all stages, guarantee added value, assess patient result impact.

Territory : Western Canada. Note : there are 2 FAS in Western Canada, 1 based in BC and 1 based in Alberta.

Candidate can be based in Calgary or Edmonton area.

• Support our customers when implementing new assays and IT solutions
• Provide support to the customer during the evaluation and implementation of these solutions.
• Offer enhancements for development and optimization of our solutions at customer sites.
• Perform standard of work for documentation and customer complaint handling to achieve high level customer satisfaction.
• Ensure customer management database / CRM is up to date and include full activity traceability.
• Collaborate with the Account Managers to develop account strategies for excellent customer service and support (increase and retain business)
• Demonstrate our solutions; instrumentation, IT and reagents to new customers.
• Manage an assigned territory including efficient traveling and scheduling.
• Customer and solution oriented
• Training and coaching capabilities
• Organized, rigorous and autonomous
• Good communication and ability to work in a multi-disciplinary team
• Advanced computer knowledge would be and asset
• Master CRM (reporting and dashboard) would be considered an asset
• Scheduling and organization skills to optimize presence in the field
• A valid drivers license is required

Up-to-date vaccination where required by customers

Specific knowledge

• Medical Laboratory Technician or Bachelor degree in biology / molecular or microbiology (an asset)
• 3 / 5 years’ experience in clinical microbiology or industrial microbiology