Deskside Support

PeopleToGo; Halifax; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company is seeking a Deskside Support / Help Desk / Field Service Technician to provide hardware and software support. The ideal candidate will have 1-2 years of experience in field service and deskside support, along with strong troubleshooting skills. This role requires flexibility and the ability to work independently or as part of a team.

Qualifications

• 1-2 years of field service experience in hardware roll-outs.
• 1-2 years of deskside support experience.

Responsibilities

• Perform intermediate IMAC activities such as hardware roll-outs.
• Provide deskside support services including troubleshooting.
• Respond to calls from the National Dispatch / Call Management Center.

Skills

Troubleshooting

Internetworking

Self-starter

Education

Diploma from a recognized IT program

Tools

A+ certification

Vendor certifications

Job description

Position :

Deskside Support / Help Desk / Field Service Technician

Type :

Full-time / Part-time or Per Project

Responsibilities :

• Perform intermediate IMAC (installs, moves, adds, changes) activities such as hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
• Provide deskside support services including hardware, software, and network troubleshooting
• Handle basic LAN and internetworking activities
• Respond to, update, and close calls from the National Dispatch / Call Management Center
• Communicate with customers to diagnose problems, establish ETA, and identify parts requirements

Knowledge, Skills, and Abilities :

• 1-2 years of field service experience in hardware roll-outs, refreshes, and deployment activities
• 1-2 years of deskside support experience
• Strong internetworking and troubleshooting skills
• A+ certification
• Vendor certifications from Cisco, Microsoft, OEMs (Dell, Toshiba, Lenovo, HP) are a plus
• Self-starter with the ability to manage multiple tasks independently
• Ability to work independently or as part of a team
• Ability to complete tasks effectively with minimal supervision
• Flexible work schedule availability
• Minimum Diploma from a recognized IT program

Interested individuals should apply directly with their most recent resume and daytime contact information.