Product Owner (PSA & Operations)

EZRA Coaching; Canada; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

EZRA Coaching is seeking a Product Owner to oversee the system health and enhancements for their PSA and Accounting system. This role requires a highly organized individual with strong project management skills and technical acumen, responsible for managing cross-functional projects and stakeholder communication. Join a dynamic team committed to operational excellence and innovation, while enjoying perks like a personal coach and wellbeing initiatives.

Benefits

Your own world class coach

Regular team social events

Contribution to a wellbeing app

A weekly wellbeing hour

Qualifications

• 5-7 years experience in operational or project management roles.
• Experience in system implementation and agile product development.
• Strong technical knowledge of platform components.

Responsibilities

• Oversee system health and enhancements for PSA and Accounting system.
• Manage senior stakeholders and ensure effective communication.
• Lead triage efforts for effective problem-solving.

Skills

Project Management

Technical Acumen

Cross-functional Collaboration

Analytical Skills

Tools

Microsoft Office Suite

ADO

Jira

Job description

Job Role : Product Owner (PSA & Operations)

Location : Toronto (Hybrid 3 days / week in office)

Who We Are

Imagine what even the world’s finest organizations could achieve if all of their employees were coached to be their absolute best. At EZRA, we’re on a mission to do just that. We believe through coaching, people get to know themselves, their goals, weaknesses, and hang-ups. Once they know all that, they can build on the good stuff and work on the rest. This mindset applies not only to our clients but is manifested in our own EZRA family. We believe we are changing people’s lives. A happy team is a productive team. We want our people to care and be proud of what they do. Every member of our teams gets to experience the superpower that is coaching for themselves, among some other pretty incredible perks. EZRA is the fastest growing global virtual coaching company, supporting some of the world’s leading companies. If all of this resonates, EZRA just might be the place for you.

The Role

We’re looking for a highly organized, solution-oriented individual who can balance operational needs with technical product knowledge to oversee the system health and enhancements for a newly implemented and integrated PSA and Accounting system at EZRA. We’re seeking an individual that can translate end-to-end business operations into an agile product development process. This role is given the opportunity to strengthen and maximize the partnership across our global brands.

The Team

The Operational Excellence (OE) team supports the entire organization and oversees the highest-impact and most complex cross-functional internal projects. Our mission is to establish effective ways of working that empower scalability and achieve business results. OE is responsible for operationalizing innovation, project managing complex projects, and enabling teams and clients to leverage EZRA’s new products and tools. The team sits within the largest function at EZRA, Customer Experience & Operations. This role reports to the Vice President, Operational Excellence and is an Individual Contributor with no direct reports.

What You’ll Do :

• Governance & Project Management

Drive efficiency in overall collaboration (meeting cadence, agendas and structure, establish and maintain a process for documenting and circulating meeting summaries, decisions, and takeaway actions)

• Provide visibility, rigor, and accountability to drive outcomes
• Propose and organize workshops to gain alignment across business and technical groups to identify and resolve pain points
• Ensure role clarity across the project team and wider business for clear communication
• Ensure timely and effective communication
• Facilitate access to immediate support on urgent and critical items
• Manage senior stakeholders in the EZRA Senior Leadership Team on program health, status, risks, decisions required, and escalation as needed
• Connect the dots across related initiatives across the EZRA business that could have an impact with the system
• Technical and Product Expertise

Understand all elements of the platform from CRM, PSA, FFA, including integrations with Admin and JDE

• Leverage foundational knowledge of Force.com to effectively communicate technical needs
• Establish and maintain a process, in partnership with LHH, for release note creation and distribution
• Accountable for organizing and collating all EZRA design requirements, enhancement requests, and bugs
• Monitor and prioritize EZRA backlog based on severity and impact
• Evaluate reporting capabilities and align dashboards and insights to needs of the EZRA Leadership Team
• In partnership with EZRA Tech team and LHH QA and BA teams, lead all UAT and End-User training
• Interface Between Business and Technology Teams

Be the point of contact for EZRA on PSA Global partnership model between LHH and EZRA on process & tech changes

• Own the EZRA big picture roadmap, set priority, troubleshoot, collaborate with LHH
• Partner with all functional stakeholders on an ongoing basis to assess business need and maximize the use of the system
• Represent EZRA and its business needs in forums where cross-brand needs are being prioritized for development resource
• Processes

Challenge EZRA to change process that will be better over time to align with a technological change

• Lead triage efforts for effective problem-solving and work to reduce triage efforts and resolve issues proactively

Enablement & Adoption

• Partner with Enablement teams across the business to roll out release notes and showcase system improvements
• Create and maintain all training documentation and resources
• Develop a strategic and dynamic training schedule and approach to support employees and maximize system usage
• Constantly evaluate performance in the system, data hygiene, and adoption quality and accuracy

About You

You have :

• 5-7 years experience in an operational or project or product manager role
• Excellent project management skills
• Experience working on a Product team and strong technical acumen
• Experience in system implementation and agile product development
• Business analyst experience (translating business needs into technical requirements)
• Deep knowledge of platform components
• The ability to manage various cross-functional deadlines when working under pressure
• Experience managing, influencing, and communicating with senior stakeholders
• Skilled in Microsoft Office Suite of products, project management software, and user story management in ADO, Jira, or similar software
• Advanced Excel data manipulation, analytical, and reporting skills

You are :

• A self-starter that operates proactively in the business and across functions
• A leader that can create and maintain a strong culture of commitment to business objectives
• Decisive, action-orientated, and comfortable working with ambiguity
• A change ambassador not afraid to challenge the status quo or try new approaches
• Collaborative, working with other managers and function leads to embrace, drive and implement best practice and continual enhancements
• Resilient and self-motivated
• Innovative to provide solutions to clients’ and business’ needs
• A team player who openly embraces our values of collaborating, listening, and learning, and authenticity

What We Offer

• Your own world class coach
• Regular team social events
• Contribution to a wellbeing app (think meditation, fitness, sleep!)
• A weekly wellbeing hour and much more!

We are an equal opportunity employer dedicated to having a thriving, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture.