Eastern Ontario Regional Operations Lead

Paladin Security; Ottawa; On-site; CAD 75,000 - 95,000; Full time

Benefits offered by this job

Health coverage

Paid vacation

Education assistance

Career progression

Job summary

Paladin Security is seeking a Regional Operations Manager to oversee client portfolios and operations across Ottawa and Kingston, Ontario. This full-time, on-site role focuses on service quality, client satisfaction, and portfolio performance in the Eastern Ontario region.

You will lead site supervisors and field teams, build relationships with client representatives, monitor KPIs, manage budgets, and ensure compliance with safety and licensing standards while driving continuous improvements.

Qualifications

• At least 3 years of supervisory or operational management experience in security.
• Experience managing multiple client accounts and sites.
• Willingness to travel throughout Ottawa and Kingston.
• Valid G driver\'s license with ability to travel frequently.
• Willingness to obtain Ontario Security Guard License.

Responsibilities

• Manage operational delivery, client satisfaction, and performance across Ottawa and Kingston.
• Lead relationships with client representatives, partners, and stakeholders.
• Coordinate regular contract reviews and client meetings.
• Ensure service quality meets contract requirements and client standards.
• Develop and execute strategies to improve portfolio performance.
• Mentor Site Supervisors and field leaders.
• Monitor KPIs, prepare monthly reports, and manage portfolio budgets.

Skills

Supervisory experience

Operations management

Client relations

Education

College/University education

Job description

Paladin Security is seeking a Regional Operations Manager to oversee client portfolios and operations across Ottawa and Kingston, Ontario. This full-time, on-site role focuses on service quality, client satisfaction, and portfolio performance in the Eastern Ontario region.

You will lead site supervisors and field teams, build relationships with client representatives, monitor KPIs, manage budgets, and ensure compliance with safety and licensing standards while driving continuous improvements.