Guest Services Leader

Pilot Travel Centers LLC; Red Deer; On-site; Full time

Job summary

A leading travel center company in Canada is seeking a Shift Leader. The ideal candidate will excel in customer service, supervise store operations, and assist in maintaining a well-operated facility. This role requires flexibility and teamwork, with a commitment to quality service.

Benefits

Fuel Discount

Weekly Pay

RRSP (for Full-Time Employees)

Extended Health Care Benefits (for Full-Time Employees)

AD&D Insurance (for Full-Time Employees)

Life Insurance (for Full-Time Employees)

Adoption Assistance

Tuition Reimbursement

Extensive Training Program

Qualifications

• Previous experience or working knowledge of retail operations.
• Ability to work flexible hours including nights, days, weekends, and holidays.

Responsibilities

• Supervise employees and general operations of the store.
• Assist managers with tasks to maintain facilities.

Skills

Customer Service

Teamwork

Tools

Calculator

Computer

Job description

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture, and commitment to giving back remain true to us today. Whether serving guests, team members, or trucking companies, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under applicable law.

Military encouraged to apply.

Job Description

Shift Leaders supervise employees and the general operations of the store. The ideal candidate will possess excellent customer service skills to respond to customer needs. They should be self-motivated and willing to assist managers with tasks to keep our facilities well-maintained and operational. Knowledge of store operations and a commitment to quality and customer service are essential.

Pay Rates Starting between: $16.85 - $21.25 / hour

Qualifications

• Previous experience or working knowledge of retail operations
• Excellent customer service skills and ability to maintain a customer-focused culture
• Proficiency with a calculator, computer, and other equipment
• Ability to work as part of a team and interact with team members, customers, vendors, and corporate staff
• Flexible schedule including nights, days, weekends, and holidays
• Background check required

Additional Benefits

• Fuel Discount
• Weekly Pay
• RRSP (for Full-Time Employees)
• Extended Health Care Benefits (for Full-Time Employees)
• AD&D Insurance (for Full-Time Employees)
• Life Insurance (for Full-Time Employees)
• Adoption Assistance
• Tuition Reimbursement
• Extensive Training Program