Guest Services Leader

Pilot Flying J; Red Deer; On-site; Full time

Job summary

A leading travel center company is seeking Shift Leaders in Red Deer, Alberta. The role involves supervising store operations, ensuring excellent customer service, and maintaining a clean facility. Candidates should have retail experience and strong teamwork skills. Full-time employees enjoy various benefits including health care and tuition reimbursement.

Benefits

Fuel Discount

Weekly Pay

RRSP (for Full-Time Employees)

Extended Health Care Benefits (for Full-Time Employees)

AD&D Insurance (for Full-Time Employees)

Life Insurance (for Full-Time Employees)

Adoption Assistance

Tuition Reimbursement

Extensive Training Program

Qualifications

• Previous experience in retail operations is preferred.
• Exceptional customer service skills required.

Responsibilities

• Supervise store employees and oversee general operations.
• Assist managers in maintaining a clean and efficient facility.

Skills

Customer Service

Teamwork

Tools

Calculators

Computers

Job description

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations across 44 states and six Canadian provinces. Our energy and logistics division is a top fuel supplier, operating one of the largest tanker fleets and providing essential services to oil operations in key basins. We support a diverse portfolio of brands with expertise in supply chain, retail operations, logistics, transportation, technology, digital innovation, construction, maintenance, human resources, finance, sales, and marketing.

Founded in 1958 by Jim A. Haslam II and led by CEO Adam Wright, we uphold our founding values, a people-first culture, and a commitment to giving back. Whether serving guests, team members, or trucking companies, our goal is to fuel people and keep North America moving.

We are an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic under law. Military veterans are encouraged to apply.

Job Description

Shift Leaders supervise store employees and oversee general operations. The ideal candidate will possess excellent customer service skills, respond effectively to customer needs, and be self-motivated to assist managers in maintaining a well-run, clean, and efficient facility. Knowledge of store operations and a commitment to quality and customer service are essential.

Pay Rate: Starting between $16.85 and $21.25 per hour.

Qualifications

• Previous experience or working knowledge of retail operations.
• Exceptional customer service skills and ability to foster a customer-focused environment.
• Proficiency with calculators, computers, and other equipment.
• Ability to work as part of a team and interact with employees, customers, vendors, and corporate staff at various levels.
• Flexibility to work nights, days, weekends, and holidays.
• Background check required.

Additional Information

• Fuel Discount
• Weekly Pay
• RRSP (for Full-Time Employees)
• Extended Health Care Benefits (for Full-Time Employees)
• AD&D Insurance (for Full-Time Employees)
• Life Insurance (for Full-Time Employees)
• Adoption Assistance
• Tuition Reimbursement
• Extensive Training Program