Senior Operations Specialist

Expedia Group; Vancouver; On-site; CAD 71,000 - 100,000; Full time

Job summary

A leading company in the travel industry is seeking a Senior Operations Specialist to manage daily operations of third-party technology solutions. The role involves acting as a bridge between business needs and technology providers, enhancing platform adoption, and providing support to stakeholders. The ideal candidate will have strong problem-solving skills, project management experience, and a degree in business or a related field. This position offers a competitive salary and a comprehensive benefits package.

Benefits

Medical/Dental/Vision

Paid Time Off

Employee Assistance Program

Wellness & Travel Reimbursement

Travel Discounts

IATAN Membership

Qualifications

• 3-5 years of experience in program management or support.
• Strong written and verbal communication skills in complex scenarios.

Responsibilities

• Manage daily operations of third-party technology solutions.
• Increase awareness and adoption of platforms through training and support.
• Troubleshoot and improve processes by managing bug/feature tickets.

Skills

Problem-solving

Project Coordination

Process Improvement

Education

Degree in Business

Job description

Senior Operations Specialist

Expedia Cruises is seeking a dedicated Program Specialist to manage the daily operations of our third-party technology solutions, which are vital to the success of over 260 travel agencies and a network of more than 5,500 Vacation Consultants. In this role, you will act as a bridge between business needs and external technology providers, driving increased adoption among stakeholders including Franchisees, Consultants, Consumers, and the Corporate Support Team. You will work with various third-party platforms such as our cruise, air, and hotel booking platform (powered by Odysseus), omni-channel phone system, consumer website, and more. The role requires a blend of business acumen and technical skills to introduce new functionalities, resolve challenges, prioritize tasks, and promote broader adoption.

• What you’ll do:

Become a subject matter expert in our third-party technical solutions (booking platforms, CRM, etc.).

• Represent the voice of Expedia Cruises' business needs and stakeholders (corporate team, franchisees, consultants, customers).
• Increase awareness and adoption of these platforms through communication, training, documentation, and support.
• Troubleshoot, resolve issues, and improve processes by diving into problems and managing bug/feature tickets.
• Manage new feature rollouts and gather feedback from internal and external stakeholders.
• Provide clear, regular status updates to stakeholders and cross-functional teams.
• Report on key metrics and share insights and findings.

• Who you are:

3-5 years of experience in program management or support.

• Strong problem-solving, project coordination, planning, and process improvement skills.
• Degree in business or a related field.
• Highly organized with excellent attention to detail and adaptability.
• Excellent interpersonal skills, including cross-functional collaboration and service orientation.
• Strong written and verbal communication skills in complex scenarios.
• Critical thinking and problem-solving abilities.

The total cash range for this position in Vancouver is $71,500 to $100,000. Performance can lead to an increase up to $114,500, the top of the range.

Starting pay varies based on location, experience, and other factors. Pay ranges may be updated in the future.

Expedia Group offers a comprehensive benefits package, including medical/dental/vision, paid time off, Employee Assistance Program, wellness & travel reimbursement, travel discounts, and an IATAN membership.