Technical Support / Customer Service Representative (Remote)

Concentrix; Surrey; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading company in customer service and technical support is seeking candidates for a remote position. You'll provide inbound support, resolve technical issues, and maintain knowledge of client products. The role offers competitive pay, comprehensive benefits, and opportunities for career advancement in a supportive environment.

Benefits

Paid training

Performance-based incentives

Comprehensive benefits (medical, dental, vision)

Registered Retirement Savings Plan

Mentorship programs

Employee referral bonus opportunities

Qualifications

• Minimum of 1 year of customer service experience.
• Strong focus on building customer relationships.
• Ability to work in a quiet, distraction-free environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.

Skills

Customer relationship building

Problem-solving

Technical support

Computer navigation

Multi-tasking

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Salary up to $18 per hour, including performance-based incentives
- Paid training and lucrative employee referral bonus opportunities
- Comprehensive benefits including medical, dental, vision insurance, and a Registered Retirement Savings Plan
- Opportunities for career advancement with mentorship programs and personal development support
- Celebrations and events that promote diversity, equity, and community involvement
- Work remotely from the comfort of your home

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and services, including smartphones and computers
- Deliver exceptional customer experiences with a focus on problem-solving

What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- Strong focus on building customer relationships
- High school diploma or GED
- Ability to work in a quiet, distraction-free environment at home
- Strong computer navigation skills and proficiency in multi-tasking

How to Stand Out (Preferred Qualifications):
- Technical support experience
- Eagerness to learn new technologies
- Familiarity with iOS and/or MacOS, or comparable technology
- Open availability for flexible scheduling

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

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