UX Writer

Insight Global; Toronto; Hybrid; CAD 60,000 - 95,000; Full time

Job summary

An established industry player is seeking a dedicated UX Content Specialist to enhance digital tools for employees. This role involves writing, editing, and managing content, ensuring it aligns with high standards. The ideal candidate will have a strong background in UX and technical writing, alongside persuasive marketing skills. You will collaborate with a cross-disciplinary team, manage multiple initiatives, and utilize tools like JIRA and Figma to optimize content. This hybrid position offers a unique opportunity to impact user experiences positively while working in a dynamic environment.

Qualifications

• 4+ years of experience in UX writing and content design.
• Strong understanding of WCAG standards and CP style.

Responsibilities

• Create and update content using analytics and research.
• Collaborate with team members and stakeholders for content updates.

Skills

UX Writing

Content Design

Analytical Skills

Persuasive Marketing Writing

Education

Bachelor's Degree in Communications or related field

Tools

JIRA

Figma

Confluence

Microsoft 365

Job description

Insight Global is seeking a dedicated and innovative UX Content Specialist to join a Big 5 banking client digital delivery team on a hybrid basis in downtown Toronto. The UX content writer will join the for the Frontline User Experience (FLUX) team, you'll be responsible for writing, editing and managing content for employee-facing digital tools. The ideal candidate should possess a robust writing background, with experience in journalism and technical writing, particularly in UX. They should have a knack for persuasive marketing writing and demonstrate strong analytical skills. A background in technical or UX writing will be essential, as will the candidate's ability to craft persuasive marketing content. Strong analytical skills are a must to navigate process flows and tight timelines effectively.

Content Design:

• Create and update content using analytics and research. Ensure it meets CIBC's standards. Coordinate with the Translation team.

Content Operations:

• Maintain the content design system. Lead style guide reviews and drive enhancements. Manage and prioritize content backlogs.

Communication:

• Collaborate with team members and stakeholders. Use tools to support content updates and promote plain language.

Development and Collaboration:

• Manage multiple initiatives. Work with a cross-disciplinary team to provide great user experiences.

Quality Control:

• Use tools like Confluence, JIRA, and Figma to manage content. Assess new tools for efficiency.

Research:

• Participate in user research and make content recommendations. Prepare presentations for stakeholders.

Required Skills & Experience

• 4+ years experience in UX Writing / Content Design.
• WCAG standards.
• JIRA, Microsoft 365, Figma
• CP style. (Canadian Press)

Nice to Have Skills & Experience

• Mural and Confluence
• Salesforce Marketing Cloud