Workforce Planner 1

Global Excel; Sherbrooke; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a dynamic and friendly environment as a Workforce Planner, where you will play a vital role in supporting Contact Center teams. This position involves data entry, reporting, and scheduling to ensure optimal service levels. Ideal candidates are detail-oriented multitaskers with strong Excel skills and bilingual communication abilities in French and English. Enjoy a flexible work environment with extensive benefits, including health and wellness programs, while advancing your career in a supportive setting. If you're ready to make an impact and grow professionally, this opportunity is perfect for you.

Benefits

Competitive vacation package

100% health insurance

Dental insurance

Life insurance

Travel insurance

Retirement savings plan

On-site gym

Fitness classes

Discounts at local businesses

Health and wellness seminars

Qualifications

• Minimum 1 year experience as a workforce planner.
• Proficient in Excel and NICE for scheduling and reporting.

Responsibilities

• Support Contact Center teams through service level management.
• Forecast scheduling and analyze various reports.

Skills

Excel

MS Office Suite

NICE

Bilingual Communication (French and English)

Attention to Detail

Multitasking

Reactiveness

Education

College Diploma

Job description

Job Description

Are you a multitasker? Are you interested in working in a multilingual, dynamic, and friendly environment that encourages personal and professional development? We would love to meet you!

As a Workforce Planner, you’ll support all Contact Center teams across all sites through service level management and workforce scheduling.

What does your typical day look like?

1. Data entry, primarily recording hours worked for payment purposes;
2. Reporting daily absences and taking appropriate action;
3. Forecasting scheduling for all teams;
4. Analyzing and updating various reports.

What skills and experience are we looking for?

• College diploma or equivalent experience, with at least 1 year as a workforce planner;
• Excellent Excel skills and working knowledge of MS Office suite;
• Proficiency in NICE is necessary;
• Excellent written and verbal communication skills in both French and English, with English used daily especially in collaboration with our Windsor, Ontario team;
• Attention to detail and ability to multitask;
• Reactiveness and efficiency in handling situations;
• Availability to work evenings and weekends occasionally.

When you apply:

If you require assistance or accommodations during our recruitment process, please notify Human Resources so we can review and support your needs.

We offer:

• Competitive vacation package;
• Extensive benefits including health (100%), dental, life, and travel insurance, plus a retirement savings plan;
• A flexible, supportive work environment with amenities such as on-call doctors, an on-site Bistro, and more;
• A wellness program with an on-site gym, fitness classes, discounts at local businesses, and health and wellness seminars;
• Opportunities for advancement, development, and financial assistance for continuing education.