Workforce Planner 1

Global Excel Management Inc.; Sherbrooke; On-site; CAD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Workforce Planner to support its Contact Center teams. This role involves data entry, absence reporting, and workforce scheduling to ensure optimal service levels. The ideal candidate will possess strong Excel skills, be bilingual in French and English, and demonstrate excellent attention to detail. Join a dynamic and friendly environment that emphasizes personal and professional growth, offering a competitive benefits package and opportunities for advancement. If you're ready to contribute to a collaborative team, we want to hear from you!

Benefits

Competitive vacation package

Health insurance (100%)

Dental insurance

Life insurance

Travel insurance

Retirement savings plan

On-call doctors

On-site Bistro

Wellness program

Fitness classes

Qualifications

• 1+ year experience as a workforce planner.
• Excellent communication skills in French and English.

Responsibilities

• Data entry for hours worked and reporting absences.
• Forecasting scheduling and analyzing various reports.

Skills

Excel

MS Office

NICE

Bilingual (French and English)

Attention to detail

Multitasking

Education

College diploma or equivalent experience

Job description

Job Description

Are you a multitasker? Are you interested in working in a multilingual, dynamic, and friendly environment that encourages personal and professional development? We would love to meet you!

As a Workforce Planner, you’ll support all Contact Center teams across all sites through service level management and workforce scheduling.

What does your typical day look like?

1. Data entry, primarily recording hours worked for payment purposes;
2. Reporting daily absences and taking appropriate action;
3. Forecasting scheduling for all teams;
4. Analyzing and updating various reports.

What skills and experience are we looking for?

• College diploma or equivalent experience, with at least 1 year as a workforce planner;
• Excellent Excel skills and working knowledge of the rest of MS Office;
• Working knowledge of NICE;
• Excellent written and verbal communication skills in both French and English, with daily use of English especially when collaborating with teams from our Windsor, Ontario site;
• Attention to detail and ability to multitask;
• Efficient responsiveness to situations;
• Availability to work evenings and weekends when necessary.

When you apply:

If you require assistance or accommodations during our recruitment process, please notify Human Resources so we can review and assist based on your individual needs.

We offer you

• A competitive vacation package;
• An extensive benefits package including health (100%), dental, life, and travel insurance, as well as a retirement savings plan;
• A flexible and supportive work environment with benefits such as on-call doctors, an on-site Bistro, and more;
• A company wellness program featuring an on-site gym, fitness classes, discounts at local businesses, and "lunch-and-learns" on health and wellness topics;
• Opportunities for advancement, professional development, and financial assistance for employees pursuing further education.