Senior Manager, Payment Processing and Fraud ( Remote! )

Snapcommerce; Vancouver; Remote; CAD 90,000 - 130,000; Full time

Job summary

A leading fintech company seeks a Trust and Safety leader to manage a data-driven program addressing disputes, payment fraud, and KYC. This role involves team management and collaboration with senior executives to enhance product safety and profitability. Ideal candidates will have extensive knowledge of trust and safety solutions and the ability to operate independently.

Qualifications

• Deep knowledge of trust and safety principles and marketplace solutions.
• Experience in managing teams and interacting with senior executives.
• Ability to operate autonomously.

Responsibilities

• Lead a data-driven trust and safety program.
• Manage disputes, payment fraud, and KYC initiatives.
• Identify evolving risks and refine responses.

Skills

Trust and Safety Principles

Dispute Prevention

Fraud Monitoring

Analytical Skills

Job description

We started to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that it is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.

We are more than a company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it that fuels who we are.

About this team

Trust and Safety at [Company Name] has a wide scope spanning disputes, payment fraud, and KYC. Functionally, we report into Finance, but we operate as a cross-functional, mission-aligned team (MAT). This structure empowers us to partner with leaders across the business to drive strategy and contribute to product development with the ultimate goal of increasing the likelihood of positive, profitable transactions.

About this role

This is a unique opportunity to lead a data-driven trust and safety program and cross-functional MAT for a company that is both an established card-not-present merchant and a fast-growing fintech. As the business owner of disputes, payment fraud, and KYC, you will keep a pulse on the company’s products and initiatives to identify evolving risks and continuously refine our response. Additionally, you will manage a team of analysts, with potential for growing the team over time. The ideal candidate has deep knowledge of trust and safety principles and solutions available in the marketplace (including, but not limited to, dispute prevention and monitoring tools), and is comfortable operating autonomously and interacting with senior executives on a daily basis.