Assistant Manager

PartSource; Sault Ste. Marie; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic retail manager with a passion for customer service and team development. This role involves driving sales through exceptional customer experiences, managing store operations, and leading a dedicated team. The ideal candidate will have a strong background in retail management, particularly in the automotive parts sector, and be committed to fostering a culture of excellence and inclusion. Join a team that values diversity and is dedicated to making a positive impact in the community.

Benefits

Employee Discounts

Flexible Scheduling

Training and Development Programs

Health and Wellness Benefits

Qualifications

• 3-5 years of retail management experience in a multi-channel environment.
• Strong knowledge of the automotive parts aftermarket industry.

Responsibilities

• Drive sales and manage customer relationships effectively.
• Ensure compliance with company policies and standards.

Skills

Retail Management

B2B Sales

Customer Service

Coaching and Development

Inventory Control

Education

Automotive Training or Certification

Tools

Point of Sale Systems

FOS Fleet Management System

Job description

Customer Service

• Build a sales-obsessed culture by providing an exceptional in-store customer experience.
• Drive outside sales through commercial accounts, new business prospecting, and excellent management of customer relationships with CTR dealer partners.

Operations

• Delegate and follow up on the execution of PS visual compliance standards, store maintenance, pricing standards, planogram, and merchandising directives.
• Manage and minimize store shrink through team awareness, audit compliance enforcement, standards, and inventory control.
• Ensure accurate execution and daily review of shipping, receiving, returns processing, and documentation according to company policies.
• Ensure compliance with all Cash, Audit, and OH&S policies and procedures.
• Create and monitor efficient store weekly scheduling for sales and support functions.
• Oversee store and equipment maintenance and compliance for PS fleet using FOS fleet management system, driver compliance, and certifications.
• Manage reconciliations and collections of accounts payable balances for customer accounts.

Training

• Coach and develop store and management team.
• Set and follow up on individual and store sales goals.
• Create development plans, conduct annual appraisals, and support coaching to address performance gaps.
• Lead effective meetings, huddles, and coaching sessions.
• Ensure team completes required training on time.
• Implement the Customer Experience strategy and resolve customer concerns.
• Develop and lead recruiting and hiring strategies, maintaining a complete team adhering to IBO standards.

Leadership

• Mentor teams and promote continuous growth.
• Motivate team through recognition programs, contests, and customer compliments.
• Maintain PS performance standards with feedback, coaching, and disciplinary actions when necessary.

Able to work retail hours including scheduled evenings, weekends, and holidays.

We Are Looking For Individuals Who Are

• Business-savvy with a customer-focused mindset and ability to plan, execute, and drive sales.
• Leaders who lead by example and are passionate about coaching and inspiring teams.
• Culture and brand ambassadors who take pride in their work and our brand.

If you’re a proven retail manager passionate about people, our industry, and delivering exceptional customer experiences, this is the place for you.

What You Bring

• 3-5 years of retail experience managing a multi-channel business.
• Experience in managing and growing B2B sales.
• Interest in the automotive parts aftermarket industry.
• Basic computer skills are an asset.
• Strong knowledge of the automotive parts aftermarket industry.
• Understanding of automotive operating systems, including point of sale.
• Assets include:
• Possession of a valid driver’s license.
• Automotive training or certification.

About Us

At PartSource, we pride ourselves on our staff being true auto parts professionals and car care enthusiasts who share a passion for vehicle maintenance. This experience sets Canadian Tire and its family of companies apart from the competition. Join us where you belong.

Our Commitment to Diversity, Inclusion, and Belonging

We are dedicated to fostering an environment where belonging thrives, and diversity, inclusion, and equity are embedded in everything we do. We aim to build a culture where everyone is treated with dignity and respect, regardless of religion, nationality, gender, race, age, ability, language, sexual orientation, or identity. Our purpose is to help make life in Canada better.

Accommodations

We uphold the value that inclusion is essential. We welcome candidates from diverse backgrounds, including racialized individuals, Indigenous peoples, 2SLGBTQIA+ community members, women, people with disabilities, and others. If you require accommodations during the application or interview process, please inform us, and we will work to meet your needs.