Assistant Manager , Memorial Ave

Natural Factors; Northwestern Ontario; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in the automotive parts industry seeks an Assistant Manager for their Northwestern Ontario location. The role involves driving sales, managing operations, and developing teams to deliver exceptional customer experiences. Ideal candidates are experienced retail managers with a passion for coaching and a customer-focused approach. Join a company committed to diversity, inclusion, and making life in Canada better.

Qualifications

• 3-5 years of retail experience managing a multi-channel business.
• Experience in managing and growing B2B sales.
• Basic computer skills; automotive industry knowledge is an asset.

Responsibilities

• Drive outside sales through commercial accounts and manage customer relationships.
• Coach and develop store and management teams.
• Ensure compliance with all cash, audit, and OH&S policies.

Skills

Customer-focused mindset

Leadership

Sales execution

Education

Automotive training or certification

Tools

POS systems

Job description

• Build a sales-obsessed culture by providing an exceptional in-store customer experience.
• Responsible for driving outside sales through commercial accounts, new business prospecting, and managing customer relationships with CTR dealer partners.

Operations

• Delegate and follow up on the execution of visual compliance standards, store maintenance, pricing standards, planogram, and merchandising directives.
• Manage and minimize store shrink through team awareness, audit compliance enforcement, and inventory control.
• Ensure accurate execution and daily review of shipping, receiving, returns processing, and documentation according to company policies.
• Ensure compliance with all cash, audit, and OH&S policies and procedures.
• Create and monitor efficient store weekly scheduling for sales and support functions.
• Oversee store and equipment maintenance, using FOS fleet management, driver compliance, and certifications.
• Manage reconciliations and collections of accounts payable for all customer accounts.

Training

• Coach and develop store and management teams.
• Set and follow up on individual and store sales goals.
• Create development plans, conduct annual appraisals, and coach to improve performance gaps.
• Lead effective meetings, huddles, and coaching sessions.
• Ensure team completes required training on time.
• Implement and uphold the Customer Experience standards and resolve customer concerns.
• Develop and lead recruiting and hiring strategies, maintaining a complete team adhering to IBO standards.

Leadership

• Provide mentorship and influence continuous growth.
• Motivate teams through recognition, contests, and customer feedback.
• Maintain performance expectations, including coaching and disciplinary actions where necessary.

Able to work retail hours including scheduled evenings, weekends, and holidays.

Ideal Candidates Are

• Business-savvy with a customer-focused mindset, capable of planning, executing, and driving sales.
• Leaders who lead by example and are passionate about coaching and developing teams.
• Culture and brand ambassadors who take pride in their work and our brand.

If you’re a proven retail manager with a passion for people, our industry, and delivering an exceptional customer experience, then this is the place for you.

Qualifications

• 3-5 years of retail experience managing a multi-channel business.
• Experience in managing and growing B2B sales.
• Interest in the automotive parts aftermarket industry.
• Basic computer skills; automotive industry knowledge is an asset.
• Understanding of automotive operating systems, including POS systems.
• Assets include :
• Valid driver’s license.
• Automotive training or certification.

About Us

At PartSource, we pride ourselves on our staff being true auto parts professionals and car care enthusiasts, sharing a passion for vehicle maintenance. Join us and find your place here.

Our Commitment

We foster an environment of belonging, diversity, inclusion, and equity. We treat everyone with dignity and respect regardless of background or identity. We are committed to making life in Canada better.

Accommodations

We welcome candidates from all backgrounds, including those who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and others. If you need accommodations during the application or interview process, please inform us, and we will work with you to meet your needs.

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