Immigration Specialist

Targeted Talent; Ottawa; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading company in immigration services is seeking an Immigration Specialist to join their remote Client Services team. The role involves preparing immigration petitions, providing legal support, and enhancing client satisfaction through effective communication and process improvements. Ideal candidates will have experience in business immigration and strong attention to detail.

Qualifications

• At least 1 year of experience in business immigration as a Paralegal or Immigration Specialist.
• Experience managing multiple cases and priorities.
• Ability to work independently with minimal supervision.

Responsibilities

• Prepare and file immigration petitions for USCIS.
• Communicate effectively with clients regarding case issues.
• Contribute feedback for process improvements.

Skills

Strong writing

Reasoning

Communication skills

Attention to detail

Tools

Salesforce

GSuite

Job description

Our client is seeking a passionate individual dedicated to immigration and assisting clients in navigating complex regulations to access life-changing opportunities. You will be a vital part of the Client Services team, working directly with clients to prepare immigration petitions for USCIS filing.

In this role, you will deliver industry-leading service by providing timely and clear immigration support. You are motivated to help automate manual, confusing processes into a modern, intuitive experience that connects global talent with opportunities.

Location

This is a remote position based in Canada.

Responsibilities

1. Provide a consistent, industry-leading experience to clients by offering legal support and strategy from initial consultation to petition filing.
2. Prepare and file initial submissions, re-submissions, and RFE/NOID responses for petitions such as O-1, EB-1, and EB-2 NIW.
3. Learn to prepare new case types, including I-485, H-1B, TN, E-3, and E-2.
4. Monitor individual case pipelines to meet production targets, deadlines, and enhance client satisfaction.
5. Communicate effectively with clients regarding procedural and case issues, identify solutions, and stay updated on client activity.
6. Contribute feedback for continuous process improvements and redundancy elimination.
7. Provide input to the Technology team to help develop client-focused technology solutions.
8. Collaborate with the Technology team, accounting for approximately 5% of your role.
9. Report directly to the Immigration Attorney.
10. Participate in special projects as assigned.

Definition of Success

Required:

• At least 1 year of experience in business immigration, preferably with O-1, EB-1, and EB-2 NIW cases, as a Paralegal or Immigration Specialist.
• At least 1 year of experience in a law firm, corporate, or startup environment.
• Strong writing, reasoning, and communication skills.
• Experience interacting directly with clients via email, phone, and video calls.
• Ability to anticipate client needs and address concerns effectively.
• Experience managing multiple cases and priorities, keeping clients informed of deadlines and changes.
• Ability to work independently following established procedures with minimal supervision.
• High attention to detail.

Preferred:

• Experience with Salesforce and GSuite.
• Experience collaborating with Technology and Product teams.
• Experience working with startup founders or in technology companies.