Branch Floater - Temporary Contract - Toronto/GTA - Various Locations

Chit Chats; Toronto; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a fast-growing entrepreneurial company that is revolutionizing how Canadians send goods worldwide. As a Branch Floater, you will ensure compliance with customs regulations while delivering exceptional service to clients. This role requires a proactive approach to problem-solving, a keen eye for detail, and a commitment to maintaining a clean and organized workspace. You will work across various locations in the Greater Toronto Area, collaborating with a dynamic team to enhance service delivery and operational efficiency. If you are passionate about customer service and eager to make an impact, this temporary contract position offers a unique opportunity to grow within a vibrant company.

Qualifications

• Strong client service skills and a solution-oriented mindset.
• Ability to maintain cleanliness and organization in the branch.

Responsibilities

• Greet customers and represent the company professionally.
• Process shipments accurately and ensure compliance with customs laws.
• Assist branches when short-staffed and contribute to team efficiency.

Skills

Client Service

Attention to Detail

Interpersonal Skills

Teamwork

Organizational Skills

Job description

Branch Floater - Temporary Contract - Toronto/GTA - Various Locations

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Company Description
Chit Chats’ vision is to help Canadians deliver their goods to the world with postage at unbelievable prices. We are a fast-growing entrepreneurial company making a huge impact on Canadian entrepreneurs and businesses. As e-commerce removes borders, we don’t want high Canadian postal rates to be a barrier to world commerce. We aim to remove these physical and price borders to create a seamless, borderless, and boundless world of opportunity for Canadians.

We value all of our clients. Our success has been built by honesty, trust, determination, and delivering on our promises. Our staff must be loyal and committed to the business. Customs compliance and customer service are our top priorities. We value hard work, diversity, teamwork, and respect.

Job Description
As a Chit Chats Branch Floater, you deliver a delightful experience to clients in our branches. You are the first line of defense for compliance adherence, ensuring shipments comply with customs laws—our business depends on it! You process and sort shipments meticulously and are highly proficient in navigating our platform. You are always looking for more efficient, cost-effective ways of getting things done while aligning with our strategic values.

You build rapport with clients and teammates alike. You show up on time, dress appropriately, and get the job done because clients and teammates rely on you. You take pride in and maintain a clean and tidy branch.

You primarily work at various locations in the Greater Toronto Area (GTA), including but not limited to: Scarborough, Markham, Toronto (North and East York), Vaughan, Mississauga, Oakville, Burlington. Some travel between locations may be required.

Qualifications & Responsibilities

• Greet customers, representing Chit Chats’ brand and values.
• Develop positive rapport with customers and represent the company professionally, seeking opportunities to grow our business.
• Maintain cleanliness, safety, and organization of the branch.
• Handle reception, administrative duties, and customer inquiries via phone, email, and face-to-face interactions.
• Provide consultative service, answer questions, and recommend products/services.
• Process shipments carefully, including scanning, sorting, and loading onto skids.
• Manage inventory and order supplies as needed.
• Handle incoming and outgoing client returns.
• Ensure shipment compliance and thorough review of shipments.
• Educate clients on shipment restrictions and compliance (Canadian, US, International).
• Maintain batch accuracy and proper documentation, including Bill of Lading (BOL).
• Support drivers with loading/unloading freight.
• Perform fulfillment tasks such as picking, packing, and shipping as needed.

Team Responsibilities

• Assist branches when short-staffed.
• Follow all safety and risk management policies.
• Open and close branches as required.
• Ensure compliance with company policies and procedures.
• Contribute to escalation logs and reports.
• Help improve procedures for efficiency and cost-effectiveness.
• Maintain good communication with team members.
• Perform additional tasks or projects as assigned.

Competencies

• Client Service
• Responsiveness and anticipation of needs
• Solution-oriented mindset
• Attention to detail
• Teamwork and organizational skills
• Interpersonal skills

Additional Information

• Class 1 safety shoes required (green triangle patch).
• This position is a temporary seasonal contract with potential for permanence.
• Travel within GTA may be required.