Branch Floater - Temporary Contract - Toronto/GTA - Various Locations

Chit Chats Express Inc.; Toronto; On-site; CAD 35,000 - 55,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen Branch Floater, der in verschiedenen Standorten im GTA arbeitet. In dieser Rolle sind Sie das Gesicht des Unternehmens und gewährleisten die Einhaltung von Zollvorschriften, während Sie einen hervorragenden Kundenservice bieten. Sie sind verantwortlich für die Bearbeitung von Sendungen, die Organisation der Filiale und die Unterstützung des Teams. Diese temporäre Vertragsposition bietet die Möglichkeit, in einem schnell wachsenden Umfeld zu arbeiten, das sich auf die Unterstützung kanadischer Unternehmer konzentriert. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung im Kundenservice und in der Einhaltung von Vorschriften.
• Fähigkeit, in einem schnelllebigen Umfeld zu arbeiten.

Responsibilities

• Begrüßen von Kunden und Gewährleistung eines positiven Erlebnisses.
• Verarbeiten von Sendungen und Sicherstellen der Compliance.

Skills

Kundenservice

Einhaltung der Zollvorschriften

Organisation

Teamarbeit

Kommunikation

Education

Abschluss in Betriebswirtschaft oder verwandtem Bereich

Tools

Versandsoftware

Job description

Branch Floater - Temporary Contract - Toronto/GTA - Various Locations

Chit Chats’ vision is to help Canadians deliver their goods to the world with postage at unbelievable prices. We are a fast-growing entrepreneurial company making a huge impact on Canadian entrepreneurs and businesses. As e-commerce removes borders, we don’t want high Canadian postal rates to be a barrier to world commerce. We aim to remove these physical and price borders to create a seamless, borderless, and boundless world of opportunity for Canadians.

We value all of our clients. Our success has been built by honesty, trust, determination, and delivering on our promises. Our staff must be loyal and committed to the business. Customs compliance and customer service are our top priorities. We value hard work, diversity, teamwork, and respect.

As a Chit Chats Branch Floater, you deliver a delightful experience to clients in our branches. You are the first line of defense for compliance adherence and always do your best to ensure shipments comply with customs laws—our business depends on it! You process and sort shipments meticulously and are highly proficient in navigating our platform. You are always looking for more efficient, cost-effective ways of getting things done while aligning with our strategic values.

You build rapport with clients and teammates alike. You show up on time, dress appropriately, and get the job done because you know clients and teammates rely on you. You take pride in and maintain a clean and tidy branch.

You work primarily out of various locations in the Greater Toronto Area (GTA), ON, including but not limited to: Scarborough, Markham, Toronto (North and East York), Vaughan, Mississauga, Oakville, Burlington. Travel between locations may be required.

Responsibilities to Clients

• Greet customers while representing Chit Chats’ brand and values.
• Interact and develop positive rapport with customers, representing the company professionally and seeking opportunities to grow our business.
• Maintain the cleanliness, safety, and organization of the branch.
• Handle reception and administrative duties, including customer inquiries via telephone, email, and face-to-face interactions.
• Offer consultative service, answer questions, and provide product and service recommendations.
• Process shipments meticulously, including scanning, sorting, and loading onto skids.
• Take inventory and place orders for supplies.
• Maintain incoming and outgoing client returns.
• Ensure shipment compliance and review accuracy.
• Educate clients on shipment compliance requirements (Canadian, US, International restrictions, weight, dimensions, packaging).
• Ensure batch accuracy during processing, using appropriate indicators for batch identification.
• Complete Bill of Lading (BOL) accurately and thoroughly.
• Provide proper documentation and escalate shipment or client issues when necessary.
• Complete shipment processing and compliance reviews promptly.
• Support drivers with loading and unloading freight.
• Perform fulfillment tasks such as picking, packing, shipping, and charging as needed.
• Perform additional responsibilities as required.

Responsibilities to Team

• Assist branches when short-staffed.
• Ensure compliance with all safety and risk management policies.
• Open and close branches as needed.
• Follow company policies and procedures meticulously.
• Contribute to logs of escalations and provide summaries to management.
• Help teammates optimize procedures for efficiency and cost-effectiveness.
• Participate in extra tasks or projects as assigned.
• Maintain excellent client service, responsiveness, and solution-oriented approach.
• Demonstrate teamwork, organizational, and interpersonal skills.

Additional Information

• Class 1 safety shoes with green triangle patch are required.
• This is a temporary seasonal contract position with the potential to become permanent.
• Travel within the GTA may be required.