Technical Support / Customer Service Representative (Remote)

Concentrix; Vancouver; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading company in customer service and technical support is seeking candidates for a remote position. The role involves providing inbound support, resolving technical issues, and ensuring exceptional customer experiences. With a competitive salary and comprehensive benefits, this opportunity supports career growth and promotes diversity and inclusion.

Benefits

Comprehensive benefits package

Paid training

Performance-based bonuses

Flexible remote work arrangement

Mentorship programs

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability and proficiency in fast-paced environments.
• Strong problem-solving skills.

Responsibilities

• Provide inbound customer support using a structured call flow guide.
• Resolve technical issues related to hardware and software.
• Deliver exceptional customer experiences.

Skills

Problem-solving

Customer service

Multi-tasking

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Salary up to $18 per hour, including base salary and performance-based incentives
- Paid training and opportunities for performance-based bonuses
- Comprehensive benefits package including medical, dental, and vision insurance, paid PTO, and a Registered Retirement Savings Plan
- Support for career growth with mentorship programs and diverse learning opportunities
- Celebrations and events that promote diversity, equity, and inclusion
- Flexible remote work arrangement allowing for a distraction-free environment

What to Expect (Job Responsibilities):
- Provide inbound customer support using a structured call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain a broad knowledge of client products and services, including smartphones and tablets
- Deliver exceptional customer experiences while promoting additional products and services

What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Strong problem-solving skills and ability to ask probing questions
- Open availability and proficiency in fast-paced multi-tasking
- A quiet, distraction-free home environment for work

How to Stand Out (Preferred Qualifications):
- Technical support experience
- Familiarity with iOS and/or MacOS or comparable technology
- Strong computer navigation skills and PC knowledge
- Eagerness to learn new technologies

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

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