Mainframe Applications Performance Analyst

BMO Financial Group; Toronto; On-site; USD 74,000 - 139,000; Full time

Job summary

A leading financial institution is seeking a skilled IT professional to oversee mission-critical systems. Responsibilities include monitoring, incident management, and providing technical support. Ideal candidates will have experience with mainframe systems and excellent analytical skills. Join a diverse team dedicated to creating positive change.

Benefits

Incentives

Bonuses

Benefits

Qualifications

• 4-7 years of IT or business experience required.
• Experience with z/OS CICS, MQ, WebSphere management.

Responsibilities

• Monitor and restore service for mission-critical systems.
• Provide technical expertise and oversight on the production floor.
• Conduct independent analysis to resolve strategic issues.

Skills

Root-Cause Analysis

Communication

Collaboration

Analytical Skills

Data-Driven Decision Making

Education

Relevant Education

Tools

Dynatrace

Omegamon

WLM

Apptune

Job description

Application Deadline: 05/22/2025

Address: 4100 Gordon Baker Road

Job Family Group:

Technology

The role involves monitoring, restoring service, making changes, supporting, and handling day-to-day activities 24/7/365 to ensure the operation of mission-critical systems, meeting service levels, and managing environments. Responsibilities include infrastructure and application monitoring, incident management, deploying changes, and engaging third-party providers during incidents. Provides immediate response to system problems, participates in testing, and deploys infrastructure and applications according to plans.

Responsibilities:

1. Provide technical expertise and oversight on the production floor, understanding process requirements to resolve issues.
2. Manage complexity across business value, technology, and interaction models.
3. Recommend and implement solutions based on issue analysis.
4. Identify emerging issues and trends for decision-making.
5. Conduct independent analysis to resolve strategic issues.
6. Establish relationships within IT and business units for effective collaboration.
7. Monitor performance and address issues.
8. Analyze data to provide insights and recommendations.
9. Participate in regulatory inspections.
10. Develop and implement measures to improve production, equipment reliability, and compliance.
11. Provide end-to-end technology support, including root-cause analysis.
12. Promote new processes, systems, and technologies for performance improvement.
13. Monitor system performance proactively and identify operational improvements.
14. Support deployment activities and manage implementation issues.
15. Provide initial triage and investigation for issues/incidents.
16. Monitor infrastructure and applications through automated systems.
17. Assist end-users via inbound calls for application and technical support.
18. Collaborate across bank areas and develop knowledge assets.
19. Adhere to standards and industry best practices.
20. Engage with organizational interactions and complexity.
21. Identify opportunities to enhance operational capability, including mentoring and community building.
22. Stay informed on industry trends through participation in professional communities.
23. Provide specialized consulting and technical support.
24. Use judgment to diagnose and solve problems within rules.
25. Work independently on non-routine situations.

Qualifications:

1. Experience with z/OS CICS, MQ, WebSphere management, and performance analysis in large-scale multi-LPAR environments.
2. Knowledge of Mainframe Instrumentation and observability tools like Dynatrace, Omegamon, WLM, Apptune.
3. Ability to perform root-cause analysis for complex issues.
4. Support and insights for product, channel, and business development initiatives.
5. Typically 4-7 years of IT or business experience, with relevant education.
6. Understanding of IT operations processes, including monitoring, logging, and alerting standards.
7. Knowledge of support practices, concepts, and technology.
8. Deep technical and business knowledge of systems and tools.
9. Excellent communication, collaboration, analytical, and influence skills.
10. Data-driven decision-making skills.

Salary:

$74,800.00 - $138,600.00

Pay Type:

Salaried

Compensation may include incentives, bonuses, benefits, and other perks. For more details, visit Total Rewards.

About Us:

BMO is driven by a purpose to grow the good in business and life, creating positive change for customers, communities, and employees. We value diversity, inclusion, and provide accommodations upon request. Learn more at our careers page.