Field Service Technician II

ASTEC; Thornbury; On-site; CAD 50,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Field Service Technician, where your expertise in mechanical and electrical systems will directly impact customer satisfaction. This role offers a unique opportunity to work in a collaborative environment, providing technical support and training for cutting-edge equipment in the mining and construction industries. With a strong commitment to safety and a focus on innovation, you'll thrive in a workplace that values teamwork and personal growth. Enjoy a competitive salary and comprehensive benefits, including health care, profit sharing, and a supportive work-life balance. If you're passionate about technology and customer service, this position is perfect for you.

Benefits

Prescription Drug Card

Extended Health Care

Dental Benefits

Employee Assistance Program

Profit Sharing

Flexible Work Schedule

Company Paid Training

Paid Vacation

Tuition Reimbursement

Vision Care

Qualifications

• Strong commitment to safety and health programs.
• Experience in service/repair of heavy equipment.

Responsibilities

• Provide technical support for manufactured products.
• Respond to customer inquiries on operational issues.
• Prepare case management files to resolve issues.

Skills

Technical Support

Customer Service

Mechanical Repair

Electrical Knowledge

Team Collaboration

Education

Post-secondary education in Mechanical or Electrical Discipline

Trade Certificate

Tools

Computerized Diagnostic Equipment

Microsoft Office

Job description

ASTEC INDUSTRIES / BREAKER TECHNOLOGY Ltd is a leading Canadian manufacturer of high-quality rock breaking systems, hydraulic attachments, and underground mobile equipment for the mining, construction, and aggregate industries worldwide. Our company has been in business at the same location for 60 years, and we attribute our success to our people. Our parent company, Astec Industries, Inc., is traded on the NASDAQ (AST).

Our manufacturing facility is located in The Town of the Blue Mountains, 22 kilometers west of Collingwood in the heart of the Georgian Triangle. The area is internationally recognized as a four-season recreation destination that offers a high-quality lifestyle for individuals and families looking to build a solid foundation.

Our Core Values guide us in how we approach our work every day: Safety, Devotion, Integrity, Respect, and Innovation. These are the cornerstones of our longevity.

Field Service Technician

Position Summary

Our Field Service Technicians provide technical support for the products we manufacture. They will provide customer support based out of our manufacturing site in Thornbury, Ontario.

The Position Responsibilities Include

1. Ensure work is performed in the safest manner possible.
2. Respond to customer inquiries on technical, operational, and control issues associated with our equipment.
3. Provide technical assistance for the repair and rebuilding of our equipment.
4. Follow up on technical/service/parts issues with engineering and plant personnel for manufactured equipment.
5. Communicate with vendors on issues related to their products and services.
6. Prepare detailed case management files to resolve issues and build a knowledge database.
7. Provide assistance in developing and presenting technical training programs for dealers and service personnel.
8. Provide technical assistance in the development of operator, maintenance, and service manuals.
9. Perform warranty analysis, problem detection, and related product improvement as required.
10. Perform in-house audits/quality inspections on capital equipment.
11. Work within expected company standards regarding ethics, safety, quality/ISO, and environmental matters.

The Preferred Candidate Will Have

1. A strong commitment to working safely and the willingness to actively participate in our health and safety programs.
2. A post-secondary education or trade certificate in a mechanical or electrical related discipline.
3. Previous experience in the service/repair of heavy equipment for the mining, aggregate industry.
4. Experience using computerized diagnostic equipment and Microsoft Office products.
5. A valid driver’s license.
6. Be eligible to travel outside of Canada as travel may be required from time to time; however, this position is primarily based at the Thornbury plant location.
7. The ability to collaborate and communicate effectively within a team environment.

Astec/BTI offers an excellent work environment that promotes teamwork and a positive work/life balance. Our company offers an excellent benefit package that includes:

• Prescription drug card
• Extended health care including physiotherapy, chiropractor, massage therapy, naturopath, psychologist, psychotherapy
• Eye exams and prescription eyewear
• Travel insurance
• Orthotics
• Generous dental benefits, including cleaning, fillings, orthodontic, accidental injury, crowns, bridges
• Employee Assistance Program (EAP)
• $350.00 Annual Health Care Spending account
• AD&D, Life Insurance
• Short Term Disability
• An excellent Registered Retirement Savings Plan

We also offer:

• Long Term Disability program
• Flexible work schedule
• Profit sharing
• Company paid training and a generous education assistance program
• Paid vacation program
• 3 personal floater days

We are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. If you are contacted for a job opportunity, please advise us of any accommodations needed. Any information received relating to accommodation will be addressed confidentially.

Job Types: Full-time, Permanent

Benefits

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• RRSP match
• Tuition reimbursement
• Vision care

Schedule

• Day shift
• Monday to Friday

Ability To Commute/relocate

• Thornbury, ON N0H 2P0: reliably commute or be willing to relocate with an employer-provided relocation package (required)