Technical Support / Customer Service Representative (Remote)

Concentrix; Ottawa; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading company in customer experience and technical support services is seeking remote customer support agents. This role involves resolving technical issues, providing exceptional customer service, and maintaining knowledge of client products. Candidates should have at least one year of customer service experience and a high school diploma. The position offers a competitive salary, career advancement opportunities, and a comprehensive benefits package.

Benefits

Comprehensive benefits package including medical, dental, vision insurance

Paid time off

Ongoing training and mentorship programs

Supportive culture promoting diversity, equity, and inclusion

Qualifications

• Minimum of 1 year of customer service experience.
• Proficiency in fast-paced multi-tasking and computer navigation.
• A quiet, distraction-free home work environment with high-speed internet.

Responsibilities

• Provide inbound customer support using a guided call flow.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.

Skills

Problem-solving

Customer relationship building

Multi-tasking

Education

High school diploma or GED

Job description

Employer Industry: Customer Experience and Technical Support Services

Why consider this job opportunity:
- Salary up to $18 per hour, with performance-based incentives
- Opportunity for career advancement, with 80% of managers promoted from within
- Work remotely from the comfort of your home
- Comprehensive benefits package including medical, dental, vision insurance, and paid time off
- Supportive culture promoting diversity, equity, and inclusion
- Ongoing training and mentorship programs to enhance personal and professional development

What to Expect (Job Responsibilities):
- Provide inbound customer support using a guided call flow
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain knowledge of client products and services, including smartphones, tablets, and computers
- Deliver exceptional customer experiences with a focus on problem-solving

What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Strong problem-solving skills and ability to ask probing questions
- Proficiency in fast-paced multi-tasking and computer navigation
- A quiet, distraction-free home work environment with high-speed internet

How to Stand Out (Preferred Qualifications):
- Technical support experience
- Familiarity with iOS, MacOS, or comparable technology
- Open availability for scheduling flexibility
- Eagerness to learn new technologies
- Strong focus on building customer relationships

#CustomerSupport #RemoteWork #CareerGrowth #DiversityAndInclusion #TechnicalSupport

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