Customer Relations Representative

Star Shield Solutions, LLC; Ontario; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company is seeking a Customer Relations Representative to ensure customer satisfaction by resolving issues promptly and engaging with customers. The ideal candidate will have strong communication and organizational skills, with experience in customer service. Competitive pay and benefits are offered.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Health & Wellness Program

Company-Paid Vacation

Holidays

Qualifications

• 1+ years of previous experience as a customer relations representative.
• Ability to handle complex multi-tasking and data entry.

Responsibilities

• Ensure all customer issues and concerns are resolved promptly.
• Maintain databases and manage customer accounts.
• Coordinate & schedule appointments throughout the US, Canada & Puerto Rico.

Skills

Communication

Problem Solving

Organizational Skills

Education

Post-Secondary Education

Tools

Microsoft Office

Dynamics CRM

Job description

Join to apply for the Customer Relations Representative role at Star Shield Solutions, LLC

2 months ago Be among the first 25 applicants

The Customer Relations Representative ensures that all customer issues and concerns are resolved promptly. He or she greets and engages with customers and fellow team members to ensure customers are treated in a professional and courteous manner, aiming for 100% customer satisfaction.

The ideal candidate has some post-secondary education or training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales / service. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

In addition to competitive pay, we offer our employees Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement, and company-paid vacation and holidays.

• Ensure all customer issues and concerns are resolved promptly.
• Deal with customers either by telephone, electronically, or face-to-face.
• Anticipate customer needs, follow up with previous customers to offer reorders or additional services.
• Make daily follow-up calls to customers who have serviced their vehicles and attempt to resolve any concerns.
• Work closely with team members to ensure things run efficiently.
• Refer advanced cases to management for resolution, providing background information as necessary.
• Make daily observations of concerns and report to Manager daily / weekly.
• Maintain databases, equipment / supply, and inventory reports.
• Provide pricing and delivery information.
• Establish new customer accounts, recording account information digitally.
• Perform verifications and set up new accounts.
• Process orders, forms, applications, and requests.
• Organize workflow to meet contracted timeframes.
• Coordinate & schedule appointments throughout the US, Canada & Puerto Rico.
• Manage customers' accounts and keep records of interactions and transactions.
• Record details of inquiries, comments, and complaints, and record details of action taken.
• Prepare and distribute activity reports.
• Communicate and coordinate with internal departments and follow up with interactions.
• Provide feedback on the efficiency of customer service.
• Maintain and submit sales / warranty / inventory reports.
• Manage and maintain inputs into a provided CRM management tool.
• Perform other duties as assigned.

Requirements include :

• 1+ years of previous experience as a customer relations representative.
• Social Media experience is a PLUS!
• Problem analysis & problem-solving skills.
• Ability to handle complex multi-tasking, data entry (accuracy a must).
• Proficient in Microsoft Office software including Excel, Word, Outlook.
• Working knowledge of Streets & Trips and Dynamics CRM (willing to train if needed) a plus.
• Outstanding communication skills in both verbal and written.
• Great attitude with a high-energy personality.
• Ability to work well in a process-driven environment.