ADP Security Administrator / Technical Support

eTeam; Ontario; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading company in Ontario is seeking a Technical Support Specialist to manage security maintenance and software releases. The role involves ensuring data integration, responding to security incidents, and providing training. Ideal candidates will have strong analytical skills and experience in client security administration.

Qualifications

• Experience in administering and supporting Client systems and applications.
• Knowledge of security technologies and tools for access control.

Responsibilities

• Manage day-to-day security maintenance, including user profiles and permissions.
• Coordinate software releases from testing to production.
• Develop and maintain incident response plans for security incidents.

Skills

Client Security Administration

Client Technical Support

ServiceNow incident management

Analytical skills

Problem-solving skills

Communication skills

Job description

Coverage hours : Preferred coverage hours are from am to pm Pacific time zone, Monday through Friday for the primary resource; backup resources can be offshore.

Skillset

• Client Security Administration
• Client Technical Support
• ServiceNow incident management

Key Responsibilities :

Technical Support (%)

• Manage the day-to-day security maintenance, including creation and maintenance of user profiles, permissions, and roles in a timely manner.
• Perform regular security reviews to identify separated employees, audit segregation of duties, and ensure appropriate system access based on job responsibilities.
• Partner with Service, Implementation, and Product teams to ensure data integration issues are resolved efficiently and with quality.
• Develop, test, implement, support, and monitor new and existing integrations between Client and third-party systems.
• Identify gaps in security administration processes and procedures, and recommend improvements, optimization, and automation.
• Develop and maintain an incident response plan for security incidents, respond to and investigate incidents, coordinate with relevant teams, and mitigate risks.
• Document security setup and maintenance procedures with detailed instructions.
• Provide training to backup security administration personnel on procedures and policies.
• Perform other security administration duties as assigned.

Change and Release Support (%)

This role is responsible for coordinating software releases from testing to staging and into production.

• Validate ServiceNow Ticket Migration Readiness to ensure enhancement/change tickets approved for production conform to release procedures.
• Ensure systems are updated with the latest security patches and develop a patch management process.
• Update ServiceNow Ticket Migration Status.
• Issue release notes to stakeholders for on and off-cycle releases.
• Attend Change Advisory Board meetings and inform teams of client change tickets that may impact other applications.
• Stay informed about the latest in client security and industry best practices, and implement continuous improvements.

Knowledge, Skills, and Abilities :

• Experience in administering and supporting Client systems and applications.
• Hands-on experience with integration development, troubleshooting, and maintenance.
• Strong analytical and problem-solving skills for security vulnerabilities and incidents.
• Knowledge of security technologies and tools for access control, monitoring, and incident response.
• Understanding of security policies, procedures, and compliance requirements.
• Experience in information security, especially access control, security monitoring, and incident response.
• Experience enforcing industry regulations and security standards.
• Effective communication and interpersonal skills, capable of conveying technical information to various audiences.
• Self-motivated with the ability to work independently and in teams.
• Healthcare environment experience is preferred but not required.