Bank Fraud Investigator

The Washington Trust Company; St. Catharines; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is looking for a skilled Bank Fraud Investigator to join their dynamic Security team. This role involves managing fraud alerts and conducting thorough investigations to ensure the safety and integrity of banking operations. You will interact with law enforcement, prepare criminal complaints, and develop training materials to raise fraud awareness. With a hybrid work schedule, this position offers an exciting opportunity to make a significant impact in a supportive environment that values diversity and employee growth. Join us and be part of a team that has been recognized as one of the Best Places to Work!

Benefits

Health and Welfare Benefits

Paid Time-Off

Work-Life Program

401(k) Plan

Qualifications

• 5+ years of experience in fraud investigations and bank security.
• Strong technical skills in fraud detection software and bank systems.

Responsibilities

• Manage fraud alerts and case referrals from various sources.
• Conduct investigations and file Suspicious Activity Reports (SARs).

Skills

Fraud Investigation

Bank Security

Analytical Skills

Communication Skills

Technical Skills

Problem-Solving Skills

Education

Bachelor's Degree

Certified Fraud Examiner (CFE)

Certified Financial Crime Investigator (CFCI)

Tools

Oasis

Verafin

DNA Banking Software

Job description

We are seeking an experienced Bank Fraud Investigator to join our Security team located in Westerly, RI. This position will be responsible for managing fraud alerts and internal and external fraud case referrals from various sources, daily review and disposition of fraud alerts utilizing the Oasis and Verafin systems. Independent case management responsibilities including regular interaction with law enforcement and preparation and filing of criminal complaints and referrals.

This position supports a hybrid on-site/remote work schedule.

PRIMARY RESPONSIBILITIES

• Review and disposition fraud alerts in Oasis and Verafin


• Intake branch and business line referrals for fraudulent situations involving consumer, online banking, business and wealth management customers.


• Fraud case management. Includes case entry to Verafin, filing of Suspicious Activity Reports (SARs) and photo requests from law enforcement.


• Production and filing of referrals and criminal complaints for complex fraud cases.


• Customer contact/conversations regarding fraud situations and interaction with peer bank and law enforcement contacts.


• Review surveillance video in the course of investigations.


• Represent the Bank in professional fraud associations.


• Development and presentation of internal fraud training.


• Development and presentation of external facing fraud awareness material.


• Work with Marketing to create and execute strategies for fraud awareness material.

SECONDARY RESPONSIBILITIES

• Represent Corporate Security in Risk Assessment activities to support front line functions related to new initiatives and changes to existing processes.


• Work with Operations, Risk Management, Technology, Information Security, Compliance and Financial Administration to define processes and policies to support products and services.


• Robbery response (surveillance review, physically respond to branch location, communication with internal and external stakeholders).


• Production of metrics for fraud alert and case management activities.


• Develop and maintain internal policies and procedures for fraud alert and case management activities.


• Participate and provide information for Audit and Examination Responses as required.


• For Vendors under management, complete internal Vendor Management and Information Security Requirements including, but not limited to, User Access Policies, Technology Risk Assessments and Application-Level Security Validation.


• Assist with Corporate Security special projects.


• Will perform any task requested by a supervisor, as it relates to the Bank or its function.

REQUIREMENTS/QUALIFICATIONS

• Bachelor's Degree or equivalent work experience required.


• Certified Fraud Examiner (CFE) and Certified Financial Crime Investigator (CFCI) certifications preferred.


• 5 years of experience in fraud investigations, bank security, and bank loss prevention or other related experience.


• Previous experience with and/or thorough knowledge of bank products and services


• Strong technical skills, and the ability to navigate specialized fraud detection software and bank systems including DNA and check research.


• High level written and verbal communication skills required.


• Must possess strong independent management, organizational, technical, analytical and problem-solving skills.


• Possess good organizational skills with the ability to multitask and adjust priorities.

Our employees enjoy a comprehensive benefits package, which includes health and welfare benefits, paid time-off, work-life program, and a 401(k) plan. We believe employees who are valued, recognized, rewarded and empowered, will achieve personal and professional growth. Apply today and find out why we have been voted one of the Best Places to Work in Rhode Island since 2011!

The Washington Trust Company, and each of its subsidiaries and affiliates are committed to cultivating and promoting a diverse and inclusive workforce. We seek to provide an environment of equal employment opportunity and advancement to all employees and applicants. It is our policy to provide equal employment and advancement opportunities without regard to race, color, ethnicity, age, religion, gender, pregnancy/childbirth, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, or any other category protected by federal, state and/or local laws. Click Here to view the EEOC "Know Your Rights" notice and Click Here to view the "Pay Transparency Nondiscrimination Provision".