Service Advisor

Rush Enterprises, Inc; Timmins; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in the commercial vehicle dealership sector is seeking a Service Advisor to manage service appointments, provide cost estimates, and ensure customer satisfaction. The role requires strong communication skills and a background in the automotive industry. Join a team that values excellence and integrity, with opportunities for advancement.

Benefits

Competitive Compensation

Benefits

RRSP

Boot Allowance

Training Opportunities

Qualifications

• Previous experience in Heavy Truck or Automotive industry preferred.
• Strong interpersonal skills and customer focus.

Responsibilities

• Schedule service appointments and provide cost estimates.
• Ensure compliance with Health and Safety regulations.
• Maintain communication with customers regarding repairs.

Skills

Customer Service

Administrative Skills

Team Building

Communication

Education

High School Diploma

Post-Secondary Education

Tools

SAP

Job description

Rush Truck Centres of Canada is part of Rush Enterprises, the largest commercial vehicle dealership group in North America. We represent a wide range of industry-leading truck and trailer brands, backed by parts, sales, service, collision repair, lease, and rental support. With 15 locations in Ontario and nearly 600 employees, we are looking for top talent to join our team.

Reporting and Position Overview

Reporting to the Service Manager, the Service Advisor is responsible for scheduling service repair work and monitoring the progress of repairs throughout the shift. This is a full-time position, Monday to Friday.

Responsibilities

1. Ensure compliance with all Occupational Health and Safety Act (OHSA) regulations and the Company’s Health and Safety Policy.
2. Schedule service appointments.
3. Provide customers with complete and accurate written cost estimates and establish the time required to complete work.
4. Describe symptoms, problems, causes discovered, and the repairs and services required to prepare orders.
5. Obtain customer signatures on repair orders.
6. Establish customer method of payment and obtain credit approvals.
7. Check on the progress of repairs and communicate any changes in estimates or promised times to customers.
8. Review and close repair orders.
9. Explain completed work and all charges to customers.
10. Cross-train as a parts counter person.
11. Comply with all relevant Health & Safety and Environmental policies and procedures.
12. Maintain a positive attitude and promote a healthy work environment.
13. Perform other related duties as assigned by management.

Basic Qualifications

1. High School Diploma or equivalent; college or post-secondary education is preferred.
2. Previous experience in Heavy Truck, Automotive, or related industry is preferred.
3. Competency in customer service, administrative skills, team building, and proficiency with software and computers.
4. Strong interpersonal skills and customer focus.
5. Excellent written and verbal communication skills.
6. SAP experience is an asset.
7. Criminal Record Check.
8. Valid driver’s license and Drivers Abstract.

Benefits

• We offer competitive compensation and benefits, RRSP, boot allowance, training, and opportunities for advancement in a culture that values excellence, a positive attitude, and integrity.
• We thank all applicants for their interest. Only those selected for an interview will be contacted.

Note: The minimum and maximum pay rates are not specified.