Office manager

Abroad Work; Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an Office Manager to enhance guest satisfaction and staff performance in Ontario. This role involves addressing guest concerns, training front desk personnel, and ensuring smooth payment processing. If you are passionate about hospitality and have a knack for problem-solving, this position offers a fantastic opportunity to make a significant impact in a dynamic environment. Join a team dedicated to providing exceptional service and creating memorable experiences for guests. Your expertise in customer service and staff training will be crucial in fostering a welcoming atmosphere and maintaining operational excellence.

Qualifications

• Experience in customer service and handling guest complaints effectively.
• Ability to train staff on hotel policies and computer systems.

Responsibilities

• Address guest concerns and ensure customer satisfaction promptly.
• Train front desk staff in hotel operations and customer service techniques.
• Process payments and maintain balanced accounts.

Skills

Customer Service

Staff Training

Problem Solving

Payment Processing

Education

High School Diploma

Hospitality Management Degree

Tools

Opera Hotel Software

Job description

Office Manager Vacancy in Ontario, Canada

Address Guest Concerns and Provide Customer Satisfaction

• Be the person to whom guest complaints and concerns are addressed.
• Must be ready to respond to a wide variety of requests and must be able to address concerns in a timely and professional manner.
• Requests can range from extra linens or towels to having other guests reduce noisy activities.
• Instruct other hotel personnel such as security staff or room attendants to address these or similar issues.

Train Staff

• Provide necessary training to all personnel working front desk operations.
• This might include training employees in using hotel computer systems (Opera), applying guest services techniques, and handling telephone inquiries.
• Explain all hotel policies and pricing to front office staff.
• Be involved with recruiting and reviewing applications for hiring new staff members.

Process Payments

• During the check-in process, guests will often be required to make payment on their room.
• Process cash or credit card payments.
• Responsible for maintaining a balanced account.