Front Desk Administrator (Performance Toyota)

Audi Niagara; Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading automotive group is seeking a Front Desk Administrator in St. Catharines. The role involves answering calls, greeting customers, and performing administrative tasks. Ideal candidates are personable, reliable, and have customer service experience. Benefits include health insurance and discounts.

Benefits

Health, dental and vision insurance

Disability, critical illness and life insurance

Employee Assistance Plan (EAP)

Discount on vehicles, service and parts

Discounts to retailers and service providers

Free employee events

Qualifications

• Minimum of 1-2 years customer service and administrative experience required.
• Reception and/or Dealership experience is considered an asset.

Responsibilities

• Answer and direct all incoming calls in a courteous and professional manner.
• Greet showroom customers and assist with basic inquiries.
• Perform other related administrative tasks as required by management.

Skills

Customer Service

Communication

Computer Skills

Tools

Google Suite

Job description

Performance Toyota is the highest volume Toyota dealership in the Niagara area, maintaining a huge inventory of new and high-quality pre-owned vehicles. A president’s pride winner, Performance Toyota has been recognized for its resilience and commitment to delivering an impeccable guest experience.

Performance Toyota is seeking a Front Desk Administrator to join our dynamic team in St. Catharines. The successful candidate will be motivated, personable, reliable and courteous. Customer service experience is essential and evening and weekend availability is required.

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today :

Great Experience : Every customer is entitled to a great experience

Integrity : We are honest and transparent in our actions

Diversity : We are stronger through the inclusion of people, brands and ideas

Innovation : We passionately embrace opportunities for new and continuous improvements

Empowerment : We encourage and support our people in taking initiative

Giving Back : We positively impact the communities in which we live, work and raise families

Here’s what you’ll deliver :

Answer and direct all incoming calls in a courteous and professional manner.

Strive to minimize the amount of time customers are placed on hold.

Greet showroom customers and assist with basic inquiries.

Communicate messages to appropriate parties in a timely manner.

Update dealership schedule / directory on a regular basis.

Motor vehicle licensing administration.

Vehicle inventory administration.

Perform other related administrative tasks as required by management.

What do you need to succeed?

Ability to work the following hours : Monday to Thursday 8 : 00 am - 4 : 00 pm and Friday 8 : 00 am - 6 : 00 pm.

Strong oral and written communication skills.

Must have strong computer skills and experience with Google Suite.

Minimum of 1-2 years customer service and administrative experience required.

Reception and / or Dealership experience is considered an asset.

Must be team oriented with a positive attitude.

Able to meet deadlines and work well under pressure in a fast-paced environment.

Personable, reliable, courteous, self-starter, and ability to work well under pressure.

What’s in it for you?

Excellent management support and guidance

Opportunities through our Internal career development program

Access to health, dental and vision insurance

Disability, critical illness and life insurance for the unexpected

Our Employee Assistance Plan (EAP) for you and your family's wellness

Discount on vehicles, service and parts for you and your family

Discounts to retailers and service providers across the country

Free and engaging employee events

Did we mention we love giving back to our communities?!

• This compensation range will be based on knowledge and experience

Job Type : Full Time - Permanent

Compensation : $19.00 per hour

Performance Auto Group is a leading automotive company in Southern Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.

We thank all applicants; however only those contacted for an interview will be considered. We are an equal opportunity employer and welcome applications from people with special needs. Accommodations will be provided throughout the selection process as requested. For any inquiries please email us.