Assistant Service Manager (Service Advisor) - Markville Toyota

Markville Toyota; Markham; On-site; CAD 45,000 - 65,000; Full time

Job summary

Markville Toyota is seeking a motivated Service Advisor (Assistant Service Manager) to join their service team. This role focuses on providing exceptional customer experiences, coordinating service needs, and ensuring timely delivery. Ideal candidates will have automotive service experience and strong communication skills. Join a company that values work-life balance and career growth.

Benefits

Competitive compensation and benefits

Flexible scheduling

Educational Reimbursement Program

Vehicle Purchase Program

Employee Assistance Program

Fitness discounts

Qualifications

• 1-3 years of customer service experience.
• Experience as a service advisor in an automotive dealership preferred.
• Valid Class G Driver's License.

Responsibilities

• Coordinate customer and vehicle processing, ensuring satisfaction.
• Greet customers and maintain loyalty.
• Explain service work and maintenance requirements.

Skills

Communication

Customer Service

Job description

Weins Auto Group is looking for an Service Advisor (Assistant Service Manager) at Markville Toyota. We seek a highly motivated and customer-centric individual to join our service team. This role is a front-line service representative responsible for providing customers with an exceptional experience and ensuring their service needs are met.

We value our employees, work-life balance, and career progression from within. We are an employee-centric workplace focused on the whole person.

Join us; we are transforming the auto industry.

Discover why Weins Auto Group is a great place to work, learn, and grow your career:

• Competitive compensation and top-notch benefits
• Investment in your future with group RRSP options and matching programs
• Flexible scheduling to accommodate long weekends
• Support for continuing education through our Educational Reimbursement Program
• Vehicle Purchase Program and Parts & Service Discounts
• Development and training opportunities
• Employee Assistance Program accessible to all associates
• Employee Referral Program to recognize great talent
• Celebration of personal and professional milestones and team events
• Fitness discounts and promotion of a healthy lifestyle

Primary Responsibilities:

1. Coordinate customer and vehicle processing, providing estimates and ensuring customer satisfaction through timely service and delivery.
2. Greet customers professionally and maintain their loyalty to the dealership.
3. Assist customers with vehicle pickup and note any issues for scheduling repairs.
4. Explain service work and maintenance requirements to customers.
5. Notify customers when backordered parts become available.
6. Review work in progress and ensure all work is performed properly and on schedule.
7. Diagnose customer problems accurately and document clearly on repair orders.
8. Perform other duties and projects as assigned by management.

Qualifications:

1. Experience as a service advisor in an automotive dealership is preferred.
2. 1-3 years of customer service experience.
3. Exceptional communication skills.
4. Valid Class G Driver's License.

Pay Rate: Salary plus Incentives

If you lack specific experience but believe you are a strong candidate, tell us your story in your cover letter. We consider potential in our hiring process.

Weins Auto Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Accommodation will be provided in accordance with AODA. Please indicate if you require accommodations during the recruitment process.