Operations Control Centre - Team Lead

Tricycle Lane Ranches Ltd.; Calgary; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading property management and land acquisition company in Calgary is seeking a Team Lead for their Operations Control Centre. The ideal candidate will oversee daily operations, manage a team, and ensure compliance with security protocols. This role requires strong leadership, organizational skills, and the ability to thrive in a dynamic environment. Competitive salary and benefits are offered, including a retirement savings plan and professional development support.

Benefits

Retirement Savings Plan

Professional development support

Access to on-site wellness facilities

Qualifications

• 2+ years in security operations or risk management.
• Prior leadership or team management experience preferred.

Responsibilities

• Oversee daily operations of the Operations Control Centre.
• Lead and manage the OCC team, ensuring smooth operations.
• Conduct risk assessments and implement security measures.

Skills

Leadership

Organizational Skills

Problem Solving

Communication

Tools

Microsoft Office Suite

Job description

Tricycle Lane Ranches Ltd (TLR) is a 27-year-old Property Management and Land Acquisition company serving its sister company, BURNCO Rock Products Ltd. (BURNCO), a 112-year-old construction materials business. As part of our continued growth, we are seeking a Team Lead for our Operations Control Centre (OCC) to join our Calgary Corporate Office.

Reporting directly to the company president / OCC Manager, the OCC Team Lead will oversee the daily operations of the Operations Control Centre , which serves as TLR’s and BURNCO’s security department. This role requires a self-motivated, proactive, and detail-oriented leader who thrives in a dynamic environment and has the ability to manage a team effectively.

Key Responsibilities

Team Leadership & Operations

• Oversee day-to-day activities of the Operations Control Centre (OCC) Team, ensuring smooth operations and security service delivery.
• Lead, mentor, and manage the OCC team, including scheduling, delegation, and performance management.
• Conduct training, coaching, and development initiatives to enhance team effectiveness.
• Collaborate with the OCC Manager to ensure compliance with security management systems and regulatory requirements.
• Oversee and facilitate package deliveries to the Head Office, ensuring timely receipt, proper handling, and secure storage, while ensuring the OCC team is equipped to manage the process efficiently.

Security & Risk Management

• Assist with all security operations, including monitoring and managing security systems, CCTV, access control, intrusion detection, and key control systems.
• Conduct risk assessments and implement preventative security measures, including the development and maintenance of Preventative Maintenance Plans (PMPs)
• Develop and maintain Standard Operating Procedures (SOPs) and Emergency Response Procedures (ERPs).
• Ensure all security objectives align with organizational health and safety policies.
• Support the implementation of security systems across Canada and the US.
• Maintain accurate security records and documentation.

Facility & Incident Management

• Monitor weather and media events that may impact employee safety or property security.
• Respond to incidents and provide support to internal teams and external partners as needed.
• Follow incident reporting procedures and ensure all required follow-up actions are completed, while ensuring the OCC team adheres to established protocols and compliance requirements.
• Oversee the Building Automation System (BAS) for the Head Office, with the potential to expand management responsibilities to BAS systems at other locations.

Reporting & Compliance

• Provide weekly reports on security activities, incidents, and improvements.
• Ensure regulatory compliance and adherence to security protocols.
• Work closely with other departments to address security concerns.

Requirements

What We Would Like From You

Qualifications & Skills

• 2+ years of experience in security operations or risk management.
• Prior leadership or team management experience preferred.
• Exceptional organizational and time-management skills .
• Strongproblem-solving and analytical abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong written and oral communication skills.
• Ability to handle confidential information with discretion and professionalism.
• Ability to work in a fast-paced, high-pressure environment.

Additional Requirements

• Candidates must have the legal right to work in Canada.
• Successful completion of a background check (references, credential verification, and criminal record check).

What’s In It for You

• Competitive salary based on industry standards.
• Retirement Savings Plan – TLR matches up to 6% of base salary in the RRSP Plan.
• Professional development & education support for career growth.
• Access to on-site wellness facilities (gym, yoga / meditation room, recreational classes).

Join Our Team!

If you are a motivated leader with a passion for security, operations, and team management, we want to hear from you! Apply today and help us build an amazing future at TLR.

We’re accepting applications for the next month – apply by May 15, 2025!