Business Operations Manager

CBRE; Victoria; On-site; CAD 90,000 - 100,000; Full time

Job summary

A leading company in real estate solutions is seeking a Contract Sr. Manager to oversee contract management and governance for their British Columbia account. The role involves supervising staff, managing contract deliverables, and improving processes. Ideal candidates will have a Bachelor’s degree and significant experience in contract management. This position offers a competitive salary and comprehensive benefits.

Benefits

Group Retirement Program

Medical Coverage

Dental Coverage

Vision Coverage

Life Insurance

Qualifications

• 5 - 8 years’ experience in contract management or project management.
• Experience developing and optimizing KPIs.

Responsibilities

• Oversee contract governance and ensure deliverables meet obligations.
• Monitor training and development of staff.

Skills

Communication

Process Improvement

Leadership

Education

Bachelor’s Degree

Tools

Microsoft Office Suite

Job description

Victoria - British Columbia - Canada

About The Role


As a CBRE Contract Sr. Manager, you will oversee the team responsible for supporting contract management, governance, performance, and innovation deliverables for CBRE’s Province of British Columbia account.


This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.


What You’ll Do


Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.


Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.


Oversee contract governance, including ensuring all deliverables meet contractual obligations, supporting account leaders with understanding and interpreting contract language, working with stakeholders to recommend improvements to the contract language, and directly managing the contract change control process.


Support the development, upkeep, and optimization of account playbooks, processes, and procedures. Works to significantly improve and change existing methods, processes, and standards within job discipline. This includes opportunities for cost reductions, improved profitability, and new business pursuits.


Work closely with senior management and client stakeholders to identify and recommend solutions that align with key goals and objectives and lead the execution of these initiatives. Support solutions that minimize overall risk for the account’s financial and operational performance.


Leverage company resources, internal contacts, and outside vendors to bring forward thinking, innovative ideas, and best practices to the account.


Craft clear and articulate reports, documents, and communications related to contract deliverables and process improvement initiatives.


Develop strong relationships with clients, senior leaders, and internal stakeholders and work toward common goals, successful contract outcomes, and resolve concerns or conflicts.


Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.


Other Duties May Be Assigned.


Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future

“The successful candidate will be required to attain and maintain a valid and active RCMP Enhanced Security Clearance (ERSC). Please note, a condition for attaining an Enhanced Reliability Security (ERS) clearance includes the condition that applicants must have lived in Canada a minimum of five years to apply for ERS.”


What You’ll Need


Bachelor’s Degree preferred with 5 - 8 years’ experience in contract management, process improvement, quality control, or project management. In lieu of a degree, a combination of experience and education will be considered.

Strong written and oral communications skills with emphasis on reports, SOPs, business cases, and contract changes.

Capacity to comprehend, analyze, and interpret complex business documents and contract language.

Ability to create persuasive presentations and to simplify complex problems for employees, clients, and senior audiences to facilitate fast and effective decision making.

Proven track record of leading innovation or process improvement initiatives through an organized, well-documented, and time conscious approach. Ability to keep projects on track and hold other team members accountable for their deliverables. Six Sigma (or similar) experience preferred.

Experience developing, implementing, and optimizing key performance indicators (KPI) or other metrics to drive team performance.

Proficient in Microsoft Office Suite, including Teams, Word, Excel, and Outlook.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The salary range being offered for the Business Operations Manager position is between $90,000 annually and $100,000 annually. The compensation that is provided to a successful candidate will depend on the candidate’s skills, qualifications, and experience. This role will provide the following benefits: Group Retirement Program, Medical, Dental and Vision coverage, Life Insurance and more.

Equal Employment Opportunity Statement: CBRE is an equal opportunity employer who welcomes and encourages application from all persons regardless of race, creed, ancestry, national or ethnic origin, colour, age, religion, sex, sexual orientation, family status, gender identity or expression, disability or any other status or condition protected by applicable federal, provincial or territorial law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individual with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at Via telephone at [phone] (Canada) and [phone] (U.S.)

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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Service line: GWS Segment