Office Administrator / Receptionist

Propel Physiotherapy; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

Join a dedicated team at a multidisciplinary clinic in Etobicoke as an Office Administrator / Receptionist. This full-time position offers growth opportunities while supporting client care in a friendly environment. Ideal candidates have strong communication skills and experience in administrative roles, preferably in healthcare.

Benefits

Flexible hours

Remote work options

Competitive wages

Vacation time

Qualifications

• Experience in reception, scheduling, or similar administrative roles.
• Strong communication skills, both verbal and written.

Responsibilities

• Manage appointment bookings via phone, email, and in person.
• Handle billing and follow up on invoices.
• Support administrative tasks such as file management.

Skills

Communication

Organization

Education

Post-secondary education in a related field

Tools

MS Office Suite

Billing software

Job description

Join Our Team at Propel Physiotherapy

We are a growing, close-knit team seeking a dedicated Office Administrator / Receptionist to support our multidisciplinary clinic in Etobicoke. This permanent, full-time position offers opportunities for growth, development, and making a meaningful difference in clients' lives.

About Us

Propel Physiotherapy specializes in complex orthopedic and neurological injuries, providing personalized, comprehensive treatment in a comfortable, client-focused environment. Our team includes Registered Massage Therapists, Physiotherapists, Mindfulness Coaches, and more, working collaboratively to deliver exceptional care.

Key Responsibilities

1. Manage appointment bookings via phone, email, and in person, and greet clients professionally.
2. Handle billing, follow up on invoices, and resolve discrepancies with client and insurance paperwork.
3. Assist with setup of invoicing and point of sale systems.
4. Conduct screening and intake questionnaires.
5. Maintain cleanliness by disinfecting high-contact areas and managing laundry duties.
6. Follow up with previous clients to encourage future appointments.
7. Communicate clearly with clients, including light marketing activities like follow-ups and reviews.
8. Support administrative tasks such as file management, copying, and scanning.
9. Contribute to marketing efforts, including social media and online reviews.

Qualifications

• Experience in reception, scheduling, or similar administrative roles, preferably in healthcare.
• Strong communication skills, both verbal and written.
• Proficiency with MS Office Suite and familiarity with billing software.
• Experience working with individuals with disabilities or injuries is an asset.
• Post-secondary education in a related field is preferred.

Work Environment & Benefits

This role offers flexibility with remote work options and flexible hours. You will work primarily in our clinics in Etobicoke, with occasional travel to other locations. We provide a supportive, team-oriented environment with opportunities for mentorship, growth, and lasting professional relationships. Benefits include competitive wages, vacation time, and a safe working environment with pandemic protocols in place.

Application Process

Apply through our online platform, which assesses your qualifications, personality, and workplace preferences. We value diversity and encourage all qualified candidates to apply. For accommodations during the recruitment process, please contact us. We look forward to your application and the possibility of you joining our team.