Technician - Advanced, Business Technician I

Bell; Wawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading telecommunications company is seeking a Technician - Advanced to join their Ontario Field Operations team. This role involves installing, maintaining, and repairing services for business customers. Candidates should possess a college diploma in electronics or telecommunications and have strong customer service skills. The position requires working outdoors in various conditions and may involve variable schedules.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Mental Health Benefits

35% Discount on Services

Qualifications

• Candidates must have a college diploma or equivalent experience.
• Fluent in English and hold a valid driver's license.

Responsibilities

• Install, maintain and repair telecommunication equipment.
• Respond to customer needs and inform them about services.
• Build relationships with clients and various groups.

Skills

Customer Satisfaction

Communication

Manual Dexterity

Education

College Diploma in Electronics or Telecommunications

High School Diploma

Tools

Telecommunication Equipment

IPTV

Routers

Job description

Req Id:423536

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

In Field Services you will be a part of the frontline team that delivers our services to consumers and businesses across Canada. Every day, you’ll inspire others by providing the best customer experience as you install, repair and maintain Bell’s services and network for our residential and business customers.

At Bell, you’ll be on the frontline of our commitment to delivering an outstanding end-to-end experience that helps set us apart in digital connections and next generation services.

Job Posting Details

Job Title: Technician - Advanced, Business Technician I (Voice, Internet, IPTV)
Job location address: 56 Ganley St, Wawa (Ontario)
Job status: Regular - Full Time

Name and description of hiring department

The Ontario Field Operations team in Bell Canada is responsible for maintaining the outside cable network providing voice and data services to customers in the consumer Bell Business markets.

Main Job Duties / Accountabilities include

• Install, maintain and repair different telecommunication equipment for the Voice, Internet and IPTV markets for business customers in accordance with established practices
• Respond to customers’ needs and inform them on the utilization of different equipment or services
• Escalate events beyond their control to support teams
• Build relationships and interact with clients and various groups within Bell Canada
• Perform functions efficiently
• Keep up with emerging telecommunication technology

As necessary, agree to undergo a background security check to meet a customer’s clearance requirement.

Prerequisite

• Candidates who are part of the Craft and Services bargaining unit must have;
  • A college diploma in electronics or telecommunications, or equivalent work experience
• Candidates from outside the Craft and Services bargaining unit must have:
  • A college diploma in electronics or telecommunications, or equivalent work experience
  • A minimum of a high school diploma
• Fluent in English
• Hold a valid driver’s license - Class G or G2 (Ontario)
• Possess good manual dexterity and able to work with different hand tools
• Capable to lift and carry heavy weight
• Capable to climb telephone poles and/or climb and carry ladders
• Capable to kneel and bend and work in areas with restricted movement
• Capable of differentiating coloured wires (colour code)
• Capable to safely execute all functions/aspects of the job and meet all safety requirements associated with the work equipment

Essential Qualifications / Skills

• Basic knowledge of the outside plant
• Basic knowledge of telecommunications
• Basic knowledge of the IP network
• Basic knowledge in computer fundamentals and ability to configure routers
• Basic knowledge working with IPTV installation and repair
• Basic knowledge with installation/repair of business voice and internet technologies
• Basic knowledge with FTTB installation and repair
• Basic knowledge with installation and repair of LCL circuits
• Ability to act with a focus on customer satisfaction
• Ability to communicate clearly and concisely, both orally and in writing

Working Conditions

The candidate must be able to work outdoors in various weather conditions and may be called upon to work variable schedules according to business needs (schedules within a given day are prepared by the Company with due consideration to seniority), to participate in a standby program and work overtime as needed. Available and flexible to work days, evenings, nights, weekends, and statutory holidays as needed.

Note that many working conditions are subject to terms outlined in the collective agreement.

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Union

Job Status:Regular - Full Time

Job Location: Canada : Ontario : Wawa

Work Arrangement: Full-time in office (meaning that you will be required to perform your work on-site)

Application Deadline: 05/30/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy ( see Phenom for details ) to learn more about how we collect, use, and disclose your personal information.

Created: Canada,ON, Wawa

Bell,one of Canada's Top 100 Employers.