Operations Supervisor (freight Forwarding / Transportation)

NA Freight Forwarding Inc; Canada; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading logistics company in Barrie seeks an Operations Supervisor to lead their team, enhance operational performance, and ensure customer satisfaction. The role requires strong leadership skills and a background in transportation or freight forwarding. The ideal candidate will thrive in a fast-paced environment and drive accountability within the team.

Qualifications

• 10+ years of transportation or freight forwarding experience.
• 4+ years of leadership in people management or operations.

Responsibilities

• Supervise the Barrie Operations team in their daily activities.
• Negotiate rates with Carriers and track shipments.
• Coach and mentor team members to achieve KPIs.

Skills

Leadership

Operations

Customer Service

Strategic Thinking

Problem-Solving

Education

Post-secondary education in Supply Chain Management

Tools

TMS

EDI systems

CargoWise

Loadlink

Job description

Job Title: Operations Supervisor

Location: Barrie, Ontario

Shift Time: 8:00am to 4:30pm (In-Office)

Terms: Permanent Full-Time

Salary: Competitive, based on experience

Reports To: International Imports Manager

About Us: North American Freight Forwarding is a Canadian-based company specializing in logistics services with strengths in warehousing, distribution, LTL consolidations, expedites, full truckloads, and specialized equipment services to and from Canada, the United States, and Mexico. We provide overseas import and export ocean and air freight services worldwide.

We seek driven, talented individuals to join our team to meet and exceed our clients' needs. We offer a rewarding career and a brand that our employees are proud to represent.

Job Purpose:

The Operations Supervisor is a natural leader with a strong operations background and a passion for developing teams and improving processes. They thrive in fast-paced logistics environments, are proactive problem-solvers, and prioritize efficiency and customer satisfaction. Their ability to motivate a team, drive accountability, and enhance operational performance makes them a key asset to the organization.

Duties & Responsibilities:

1. Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational success.
2. Supervise the Barrie Operations team in their daily activities, including:

• Arranging transport of import and export FTL and LTL shipments within and between Canada and the USA.
• Negotiating rates with Carriers.
• Quoting Customers.
• Tracking shipments.
• Communicating shipment details with customers and agents.
• Submitting documents to Customs Brokers.
• Arranging local pickups and deliveries.
• Calculating revenue and costs on shipment files.

Set clear expectations for efficiency, accuracy, and proactive problem-solving in all aspects of transport operations, including routing, support, communication, and billing.

Participate in developing and implementing KPI goals, policies, and priorities for the operations department as directed by management.

Coach, mentor, and support team members to achieve and exceed KPIs, performance goals, and customer service standards.

Monitor performance, provide feedback, coaching, and manage performance to ensure continuous improvement.

Identify skills gaps, implement cross-training, and foster professional development to ensure full team competency.

Create a customer-first culture emphasizing responsiveness, communication, and proactive issue resolution.

Collaborate with leadership to align operations with company goals, improve efficiency, and support strategic initiatives.

Analyze operational metrics to identify improvement areas and implement solutions to optimize efficiency.

Resolve escalated operational challenges promptly and effectively.

Drive accountability and ownership within the team.

Foster a collaborative environment with open communication and engagement.

Lead and develop the team to ensure operational excellence and a high-performance culture.

Support company policies and participate in employee appraisals and onboarding.

Engage in external coaching and ongoing management support for personal and professional growth.

Mindset & Personality:

• Proactive & Solutions-Oriented
• Leadership-Driven
• Accountability-Focused
• Customer-Centric
• Resilient & Agile
• Detail-Oriented
• Empathetic & Approachable
• Results-Driven
• Confident Decision-Maker
• Growth-Oriented

Professional & Educational Background:

• 10+ years of transportation or freight forwarding experience
• 4+ years of leadership in people management or operations
• Experience with TMS and EDI systems
• Knowledge of Customs procedures and cross-border practices
• Experience with LTL/FTL systems and deliveries to distribution centers
• Knowledge of port and rail operations, airline cargo terminals, and freight assets
• Experience with CargoWise and Loadlink (assets)
• Post-secondary education in Supply Chain Management (assets)
• Certifications in Dangerous Goods transportation (assets)

Skills & Ability:

• Leadership & Team Management
• Operations & Logistics Expertise
• Customer Service & Communication
• Strategic Thinking & Problem-Solving
• Technical & Analytical Skills

Effort & Working Conditions:

Office Environment