IT Analyst

First Canadian Financial Group; Sherwood Park; On-site; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a motivated IT Analyst to join their team in Sherwood Park. This role offers the opportunity to support data and voice network infrastructure while providing Tier 2 support and managing vendor relationships. With a commitment to employee growth and a focus on collaboration, this organization values feedback and strives to create a supportive work environment. The position includes a range of responsibilities from helpdesk support to maintaining network systems, making it ideal for someone eager to contribute to a thriving company. Join a workplace that prioritizes employee well-being and professional development.

Benefits

Early leave on Fridays

Earned Time-Off and vacation

Group Retirement Savings Plan

On-site gym with free classes

Renovated ergonomic facilities

Educational and career development support

Comprehensive employee benefits

Health and Wellness spending account

Employee Assistance Program (EAP)

Discount programs

Qualifications

• 3+ years of experience in IT support or 5+ years with IT certificate.
• Proficiency in Microsoft 365 and help desk systems is an asset.

Responsibilities

• Provide Tier 2 support for data and voice network infrastructure.
• Manage external vendor relationships and assist with IT projects.
• Maintain systems for efficiency, security, and documentation.

Skills

Helpdesk support

Software installation

Network maintenance

Active Directory

Microsoft 365

COMPTIA A+

Windows 10/11

Mac OS

Technical documentation

Vendor management

Education

IT Degree/Diploma

IT Certificate

Tools

Active Directory

Exchange

Mitel

Cisco

Fortinet

AS400

Microsoft Office

Job description

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Job Details

Description

First Canadian is a national organization experiencing unprecedented growth. We aim to hire bright, hardworking individuals who share our values, including a commitment to learning, career growth, and long-term support. We value employee feedback and strive to be a Great Place to Work.

Our Benefits

• Early leave on Fridays
• Earned Time-Off and vacation
• Group Retirement Savings Plan with employer match
• On-site gym with free weekly classes
• Renovated ergonomic facilities
• Educational and career development support
• Comprehensive employee benefits
• Health and Wellness spending account
• Employee Assistance Program (EAP)
• Discount programs
• Diversity and inclusion initiatives
• Recognition and appreciation events
• French language skills add a 5% uplift post-probation for qualified professionals

Check our company page to learn why First Canadian is an employer of choice!

If you are motivated to succeed by helping people, this is the opportunity for you.

Based in Sherwood Park, the IT Analyst supports data and voice network infrastructure, provides Tier 2 support, and manages external vendor relationships. The role involves collaboration within a team environment.

The working hours are 8:00am to 5:00pm (MST).

Essential Responsibilities

• Helpdesk duties, including printer, user, and desk-side support, remote management tools
• Software installation, upgrades, and administration for client/server systems
• Maintain systems for efficiency and security
• Utilize tools like Active Directory, Exchange, Mitel, Cisco, Fortinet, AS400
• Understand NTFS security implications
• Recommend future system purchases and upgrades
• Manage third-party vendor support
• Maintain network hardware/software, telephones, security systems
• Manage workstation images and inventory
• Implement data backup and restoration procedures
• Create and update technical documentation
• Administer third-party software (security, surveillance)
• Maintain network cabling and troubleshoot faults
• Assist with IT projects and infrastructure deployment
• Participate in on-call support rotation
• Perform other duties as required

Qualifications

• IT Degree/Diploma with 3+ years or IT certificate with 5+ years of experience
• Microsoft 365 Certified: Administrator Expert (asset)
• Skills in COMPTIA A+, Windows 10/11, Mac OS (preferred)
• Valid driver’s license and vehicle
• Proficiency with Microsoft Office and help desk systems (asset)
• Experience with Mitel phones and IBMi systems (asset)
• Fluent in English; French skills are an asset
• Ability to be on-call during evenings, weekends, holidays
• Background checks required prior to employment

We welcome applications from all qualified persons. Accommodations available upon request.