Community Housing Support Worker

Pacifica Housing; Victoria; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Community Housing Support Worker to provide essential case management services. This role focuses on fostering long-term housing stability for clients through a strength-based, client-centered approach. You will collaborate with various community organizations, address tenant issues, and maintain relationships with landlords. Join a mission-driven environment that values social justice and offers competitive wages, benefits, and professional development opportunities. If you are passionate about supporting vulnerable populations and making a meaningful impact, this opportunity is for you.

Benefits

Competitive Wages

Benefits

Pension

Wellness Programs

Development Opportunities

Dog-friendly Offices

Qualifications

• Minimum of one year of related experience in social work or community support.
• Knowledge of mental health, addiction, and local resources is essential.

Responsibilities

• Provide comprehensive case management services to clients.
• Collaborate with community partners and maintain relationships with landlords.

Skills

Effective Communication

Conflict Management

Case Management

Crisis Prevention

Education

Diploma in Social Work

Diploma in Psychology

Diploma in Counselling

Tools

MS Office

Job description

Position Title:

Community Housing Support Worker

Competition:

25-037

Reports to:

Assistant Manager of Community Services

Union:

BCGEU

Compensation:

$27.39-$29.69/hour

Schedule:

8:30am-4:00pm, Monday-Friday (70 hours bi-weekly)

Status:

Full time, Regular

Posting Closing Date:

May 20, 2025 at 4pm

Organizational Focus:

Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. We are committed to building our team with a culture that supports our core values of authenticity, leadership, respect, and social justice. Pacifica is proud to be a Certified Living Wage Employer.

Position's Primary Objectives:

This position provides housing-related case management services for outreach clients requiring ongoing support by:

• Developing and managing client case plans to promote long-term housing stability;
• Collaborating with partner agencies and community organizations to support clients;
• Addressing issues impacting tenants' housing status;
• Maintaining relationships with landlords and coordinating move-outs, repairs, and remediation.

Key Responsibilities

• Provide comprehensive case management services using a strength-based, client-centered approach, including:
• Building therapeutic relationships, assisting with housing, identifying barriers, and setting goals;
• Facilitating support meetings, providing training, and assisting with appointments;
• Maintaining case files and reporting to the Manager;
• Engaging with community partners for advocacy, referrals, and joint initiatives;
• Establishing and managing relationships with landlords to support housing stability;
• Handling tenancy issues and coordinating repairs;
• Supporting documentation, policy development, and team participation.

Requirements

Qualifications:

Diploma in Social Work, Psychology, Counselling, or related field; conflict resolution/crisis prevention training; minimum of one year of related experience; knowledge of mental health, addiction, homelessness, and local resources; conflict management skills; effective communication; proficiency in MS Office.

Additional Criteria:

• First Aid Certification
• Naloxone training
• Valid driver’s license and access to vehicle with insurance

All staff must pass a Vulnerable Sectors Criminal Record Check. Employment is contingent upon proof of clearance.

Benefits

• Mission-driven environment, competitive wages, benefits, pension, wellness programs, and development opportunities.
• Dog-friendly offices.