Installation Services Department Manager

J.D. Irving, Limited; Saint John; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in Saint John is seeking a highly motivated Sales Manager for their Installation Services Department. The role involves leading a dynamic team, driving operational efficiency, and ensuring high customer satisfaction. The ideal candidate will have strong leadership skills, a customer-focused mindset, and a background in sales and management. This position offers a competitive base salary with performance-based bonuses, along with opportunities for professional growth.

Qualifications

• Experience in sales and customer service preferred.
• Bilingual (English/French) is a plus.

Responsibilities

• Lead and develop a team of sales associates and project coordinators.
• Manage customer quotes and installation processes.
• Drive sales through proactive customer engagement.

Skills

Leadership

Customer-focused

Communication

Education

Business training

Tools

Microsoft Office

Job description

Kent Building Supplies is seeking a highly motivated and experienced Sales Manager for our Installation Services Department to lead our team in Saint John, NB. This position offers a base salary with performance-based bonuses after a probationary period. The successful candidate will oversee a dynamic team of sales associates and project coordinators, driving operational efficiency, customer satisfaction, and business growth within the Installation Services department.

Qualifications

• Strong leadership abilities with a positive attitude, enthusiasm, and a drive for success.
• Customer-focused mindset with a deep understanding of its importance in achieving business goals.
• A background in business training, sales, and customer service is preferred.
• Strong foundation in management and the ability to solve problems independently.
• Excellent verbal and written communication skills; bilingual (English/French) is a plus.
• Ability to manage multiple projects simultaneously while meeting deadlines and sales targets.
• Proficient in Microsoft Office and adaptable to learning new software systems.
• A valid driver’s license and willingness to travel to customer sites.
• Knowledge of building materials and the construction process is an asset.

Responsibilities

• Lead, motivate, and develop a team of sales associates and project coordinators in a fast-paced, competitive environment.
• Manage customer quotes, follow-ups, and installation processes, ensuring excellent service and high customer satisfaction.
• Handle leadership and HR functions, including recruitment, performance management, career development, employee engagement, and facilitating team meetings.
• Drive sales through proactive customer engagement, suggestive selling, and sharing in-depth product knowledge.
• Build and maintain strong relationships with contractors/installers and key customers, fostering repeat business opportunities.
• Oversee the relationships with customers managed by the installed sales team and resolve challenges quickly and efficiently.
• Stay updated on the latest product trends, industry conditions, and best practices in customer service.
• Promote and uphold high safety standards within the team and during all customer interactions.