Senior ux operations manager

BMO Financial Group; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading financial institution is seeking a Senior Manager for Experience Design. The role involves leading design initiatives, collaborating with teams, and applying user-centered design processes to enhance digital experiences. Ideal candidates will have extensive experience in UI design and team leadership, ensuring alignment with the company's values and goals.

Qualifications

• Typically 7+ years in relevant roles.
• Experience in design operations or related fields.

Responsibilities

• Design and create digital experiences prioritizing users and business needs.
• Conduct user research and develop wireframes and prototypes.
• Collaborate with cross-functional teams including engineering and product management.

Skills

User Interface Design

Collaboration & Team Skills

Analytical & Problem-Solving Skills

Verbal & Written Communication

Data-Driven Decision Making

Education

Post-secondary degree

Tools

Imaging Tools

Web Analytics

Job description

Date limite pour présenter sa candidature :

05/27/2025

Adresse :

33 Dundas Street West

Groupe de famille d'emploi :

Solutions clientèle

Reporting to the Design Director, the successful candidate will proactively identify and maintain a roadmap of opportunities across the Experience Design organization to foster collaboration, unity, efficiency, and effectiveness. The Sr Manager will also lead 1-2 ICs and collaborate with Director-level & Head of Experience Design to scope, initiate, and execute ongoing operational training initiatives.

The role involves designing and creating digital experiences prioritizing users and business needs over technological constraints. The candidate will understand user flows, interaction models, navigation, and usage, applying user-centered design processes to craft satisfying experiences. Responsibilities include conducting user research, developing wireframes and task flows, collaborating with development teams, and applying graphic design, programming, and web technologies.

1. Work with cross-functional teams including engineering, product management, and user research.
2. Select and implement optimal design techniques and usability tests.
3. Gather requirements and translate them into sketches, wireframes, visual designs, and HTML/CSS prototypes.
4. Use wireframes, flows, sketches, and customer journeys to communicate designs and foster team collaboration.
5. Create prototypes to convey initial ideas.
6. Transform user and business needs into digital experiences.
7. Develop sitemaps, information architecture, wireframes, and prototypes.
8. Promote a culture aligned with BMO's purpose, values, and strategy, exemplifying these in all actions.
9. Ensure behaviors that support diversity and inclusion.
10. Connect work to BMO’s purpose, set goals, define outcomes, and ensure accountability.
11. Build collaborative, high-value teams across functions.
12. Attract, retain, and develop top talent.
13. Enhance team performance through recognition, coaching, and managing issues.
14. Operate at a group/enterprise level, advising senior leaders and stakeholders.
15. Apply expertise creatively to address complex, ambiguous situations and find solutions.
16. Implement adaptive changes based on trends.
17. Additional responsibilities may be assigned as needed.

Qualifications:

Intermediate proficiency in:

• User Interface Design.

Advanced proficiency in:

• Design Patterns & User Behavior
• Imaging Tools
• Web Analytics
• Media Content & Graphic Design
• Emotional agility
• Adaptability
• Business Requirements Analysis & Mapping
• Accessibility
• Responsive Design
• Storytelling
• Usability Evaluation
• Design Thinking
• Human-Centric Design
• User Experience Design
• User Research
• Customer Centricity
• Verbal & Written Communication
• Analytical & Problem-Solving Skills
• Collaboration & Team Skills, especially cross-group
• Managing Ambiguity
• Data-Driven Decision Making

Required experience: Typically 7+ years in relevant roles, with a post-secondary degree or equivalent experience in design operations or related fields. A seasoned professional with industry knowledge.