Client Service Representative

VCA Animal Hospitals; Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a leading veterinary hospital as a Client Service Representative. In this role, you will build customer trust, manage billing processes, and support a team dedicated to exceptional patient care. If you thrive in a fast-paced environment and possess strong communication skills, this position is for you. Enjoy competitive compensation and a comprehensive benefits package.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k)

Pet Discounts

Qualifications

• Must be a self-starter with strong attention to detail.
• Outstanding communication skills required.

Responsibilities

• Review daily charges and ensure correct coding.
• Communicate effectively with providers and pet owners.
• Accurately post payments to patient accounts.

Skills

Attention to Detail

Communication

Customer Service

Job description

Join to apply for the Client Service Representative role at VCA Animal Hospitals

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If you are interested in working in a modern hospital with great doctors, experienced staff members, and state-of-the-art equipment, then look no further. VCA California Veterinary Specialists in Ontario is the largest 24-hour Emergency and Specialty hospital in the Inland Empire. For over 10 years, we have provided exceptional veterinary service and patient care. We take pride in our work and are seeking a motivated individual to join our strong team in a fast-paced environment.

Summary

As part of the Client Service Representative team, you will help set the tone for the practice by building and maintaining customer trust and confidence in our abilities.

As a CSR, you must be a self-starter with strong attention to detail, able to work efficiently in a fast-paced environment, handle difficult cases and clients, and possess outstanding communication skills.

Essential Duties and Responsibilities

• Review daily charges from the Electrical Medical Records via WoofWare, ensuring correct coding and billing guidelines are followed.
• Communicate effectively and respectfully with providers, clinical staff, and pet owners regarding finances and information updates.
• Provide treatment plans for diagnostics, procedures, and hospitalization in a timely manner.
• Accurately post all payments at the time of service to patient accounts.
• Audit and balance daily payment totals with treatments received.
• Review and finalize patient accounts before the end of the workday.
• Maintain professional and courteous relationships with team members.
• Have predictable and consistent attendance, following all policies.
• Alert the department manager of any issues needing further investigation.

Secondary Responsibilities

• Maintain strong knowledge of veterinary medicine, terminology, and billing guidelines.
• Use correct coding when billing for multiple services during the same encounter.
• Inform owners, doctors, and support staff when account reviews are needed.
• Research financial rejections and work with staff to resolve discrepancies, including assisting clients with Care Credit applications.
• Use coding and billing references to resolve complex scenarios.
• Follow internal coding and billing protocols consistently.
• Participate in continuing education to expand billing and coding knowledge.
• Take on additional responsibilities willingly.
• Assist other CSRs and coordinators as needed.

We offer competitive compensation and a comprehensive benefits package, including medical, dental, vision, paid vacation (for full-time employees), 401(k), pet discounts, and more.

18-20 / hour based on experience.

If you are a current employee, apply through our internal career site via Workday.

We are committed to diversity, equity, and inclusion, and are proud to be an Equal Opportunity Employer - Veterans / Disabled.

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