Strategic Account Manager

Axalta; Ontario; Remote; CAD 80,000 - 120,000; Full time

Job summary

Axalta is seeking a Strategic Account Manager to retain key customers in the collision repair sector. This remote role requires fluency in French and English, along with extensive experience in Automotive Refinish sales. The successful candidate will manage customer relationships, set KPIs, and ensure performance aligns with business agreements.

Qualifications

• 10+ years of industry experience required.
• Strong track record in sales and customer support.
• Fluency in French and English is mandatory.

Responsibilities

• Retain key collision shop customers and ensure business agreements are met.
• Create mechanisms to measure performance against deliverables.
• Collaborate on strategic plans and facilitate process improvements.

Skills

Effective written communication

Effective oral communication

Presentation skills

Collaborative problem-solving

Project management skills

In-depth knowledge of collision repair processes

Education

Bachelor’s degree

Tools

Word

Excel

PowerPoint

Job description

Looking for candidates located in Montreal, Canada.

The Strategic Account Manager will be responsible for retaining Axalta Coating System’s key collision shop customers. They will maintain and ensure Axalta, our distributors, and customers are delivering on all elements of the business agreement with their predefined customer base. This is a remote role based in Quebec. Candidates must be fluently bilingual in French and English.

Key Responsibilities :

• Understand the key elements of the business agreement with the account.
• Create mechanisms to measure Axalta’s performance against our promised deliverables.
• Periodically reassess customer needs to refine the evolving company-wide strategic plan.
• Set reasonable KPI goals company-wide and per location.
• Track necessary data monthly to analyze performance.
• Collaborate to create a strategic plan.
• Focus on optimizing material gross profit and reducing liquid costs per hour.
• Provide in-depth consultative support regarding top-line sales, estimatics, SOPs, and leadership development for long-term customer success.
• Facilitate process improvement roundtables with key staff as needed.
• Coordinate periodic meetings to review strategic account plans, goals, and milestones.
• Lead paint conversion efforts when new customers or locations are added, utilizing distribution resources.
• Post-conversion, assist in setting up customers with Axalta's value-added resources.

Job Requirements :

The ideal candidate is an experienced sales professional with extensive Automotive Refinish sales background and a strong track record in sales and customer support.

• Bachelor’s degree and/or at least 10 years of industry experience.
• Effective written, oral communication, and presentation skills.
• Collaborative problem-solving approach.
• In-depth knowledge of collision repair processes.
• Strong project management skills to handle multiple projects per customer.
• Proficiency with Word, Excel, PowerPoint.

Other Information :

• Foster teamwork with peers and resources to meet customer needs.
• Maintain self-discipline and effective performance in autonomous conditions.
• Present oneself professionally at all organizational levels.
• Motivate distribution personnel to achieve business goals.

Our Company :

Axalta leads the coatings industry with innovative solutions, protecting products against heat, light, corrosion, abrasion, moisture, and chemicals, while adding aesthetic value. Our portfolio supports infrastructure modernization and the development of electric and autonomous vehicles.

Operating in Performance Coatings and Mobility Coatings segments, we serve four end markets across North America, EMEA, Latin America, and Asia-Pacific, in over 140 countries, coating 30 million vehicles annually. We are committed to sustainability, with a 2040 carbon neutrality goal and other initiatives, working with customers to optimize their businesses.