Dispatch Supervisor

NFI Industries; Ontario; On-site; CAD 75,000 - 78,000; Full time

Job summary

A leading logistics company is seeking a Harbor Dispatch Supervisor to oversee driver scheduling and dispatch duties. The role requires strong communication skills, a focus on customer service, and extensive experience in the drayage business. The supervisor will manage payroll, maintain relationships with drivers, and ensure timely service delivery. This position offers a competitive salary and a robust benefits program.

Benefits

Medical

Dental

Vision

Prescription Drug Coverage

401k Plan

Wellness Program

Life Insurance

Paid Time Off

Paid Parental Leave

Qualifications

• Minimum 10 years experience with drayage / harbor business.
• Type 35 plus words per minute.

Responsibilities

• Manages driver payroll and provides load planning.
• Maintains communication with dispatchers and drivers.
• Provides performance data reports to internal and external parties.

Skills

Communication skills

Customer-focused team player

Bilingual

Education

High school diploma

Tools

MS Office

Outlook

Gmail

Job description

The Harbor Dispatch Supervisor will be in charge of planning the utilization of the drivers assigned to the NFI Drayage business as well as managing the dispatchers assigned to that NFI Drayage business.

Responsibilities

• Provides load planning, driver scheduling, and dispatch duties using both Dedicated Fleet drivers and Owner Operators.
• Maintains positive and encouraging working relations with all dispatchers and drivers.
• Provides constant communications of service issues to appropriate personnel and departments, both internal (NFI) and external (customer).
• Provides daily and weekly performance / KPI data reports to both internal and external parties.
• Manages and maintains driver payroll via the dispatchers.
• Receives inbound phone calls from carriers / drivers / shippers that have a need for information related to their order. This may include providing information such as addresses or directions to a given location.
• Utilizes drayage TMS systems to address issues and document interaction with client / internal parties.
• Knows when to bring in a 3rd party carrier that can provide the necessary services to provide on-time service to the customer.
• Assists and provides coverage throughout departments during vacations, holidays, and irregular work schedules.
• Deals directly with 3rd party carriers for tracking and tracing (via online tracking tools or through telephone contact).
• Follows specific escalation process in the event of major service failure / issue.
• Responds promptly to driver or carrier needs.
• Provides the Sales / Carrier reps with real-time information where required.
• Accurate and timely entry into operation system of loads status.
• Assists with implementing NFI’s Safety, Security, and Labor Policies.
• Ensures accurate and timely completion of daily and weekly tasks.

Schedule : Monday-Friday 1500 and weekends as needed

Qualifications

• High school diploma, general education degree, or equivalent.
• Minimum 10 years experience with drayage / harbor business.
• Bi-lingual – English and Spanish.
• Type 35 plus words per minute.
• Knowledge of customer service principles and practices.
• Communication skills – verbal and written.
• Customer-focused team player.
• Computer knowledge of Outlook, Gmail, and MS Office (Word, Excel, PowerPoint, etc.).
• Well organized with high attention to detail and accuracy.

We are excited to share the base salary range for this position is $75,000.00-$78,000.00 / yearly. This position is also eligible for an annual discretionary bonus, targeted at 8%. NFI takes into consideration applicants' qualifications, experience, education, and geographic location when determining a starting rate of pay.

Employees are also eligible for a robust benefit program, which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

LA County Applicants : The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.